Resource Planning Expert

1 week ago

Yorkshire, United Kingdom Yorkshire Housing Full time
Job Introduction Are you a resource planner looking for the next step in your career? Well, you've come to the right place We're looking for a fabulous

Resource Planning Expert to join our

Customer Experience Centre (aka the beating heart of Yorkshire Housing).


Leading the resource planning for our contact centre, we're on the lookout for someone who can support the team to deliver a customer obsessed service by ensuring we're effectively resourced and able to meet our service level agreements.


What we're all about


Here at Yorkshire Housing our customers are at the heart of what we do - we call it being customer obsessed.


In a nutshell we own and manage nearly 20,000 homes (and counting) across Yorkshire, and our mission is to make it possible for our customers to have a place they're proud to call home.


We have huge growth plans, and that means we need someone who can working across the business to make sure our homes and customers are looked after once they move in, and who will constantly look for ways to improve or grow the service.


What you'll be getting up to**You'll forecast and schedule resources in a multi-channel environment to ensure service targets are met and colleague resources are optimised.


You'll provide BI reports and information on a daily, weekly, monthly and ad hoc basis to inform key decisions and to define service provision across all channels.


You'll lead and manage the Resource Planning Co Ordinator, developing their skills and knowledge to support the resource planning service.

You'll also be overseeing the administration of appointments for front line team members accounting for and ensuring all annual leave, shifts and rota's are kept up to date.


Being part of the customer experience management team, you'll be working collaboratively to ensure resources are being used effectively and provide reports and recommendations to support attendance management.


A planner by nature, you'll ensure peak events and bank holidays are planned for in advance to optimise activities such as scheduling of colleague development time including coaching, 121's and training.


Sounds good right? Here's what we need from youAn analytical mind - being skilled at identifying trends and issues from large data sets to pre-emptively plan the required resource effectively, using this to provide performance management information.- Be customer obsessed - passionate about delivering an exceptional customer experience.- Comfortable with challenge and being challenged, in relation to any reporting or analysis.- Flexible and open to change and doing thing better. Being a 'Change Champion' and a key advocate in transforming ways of working.- Experience of delivering effective resource planning within a customer service environment.- Good knowledge of Workforce Management tools with an in-depth understanding of manual forecasting methods and formulas.- Advanced Excel and data analysis skills.- Resilience to work under pressure, with rapidly changing situations, priorities and deadlines.

It would be a bonus if you had:

  • Experience of a customer experience setting with the housing sector
  • Experience of working through organisational transformation
All info you need around the role and its requirements can be found in the attached Role Profile.

What's in it for you?


In return, we offer a salary of
£31,091.67 per annum - for 35 hours per week, 25 days annual leave (rising annually to 30 days) plus Bank Holidays.

We also work (truly) flexibly, and believe work is something you do, not somewhere you go.

But that's not all. We offer a reward package to suit everyone.

At Yorkshire Housing, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we'll match your contributions up to 9%, just to name a few.


Our people's health and wellbeing is one of our top priorities, and you can make the most of our readily available wellbeing support package.

This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.


So, now you're really interested?
**The fine print

  • Resource Planning Expert

    3 weeks ago

    Yorkshire, United Kingdom Yorkshire Housing Full time

    Job Introduction Are you a resource planner looking for the next step in your career? Well, you've come to the right place! We're looking for a fabulous **Resource Planning Expert** to join our **Customer Experience Centre** (aka the beating heart of Yorkshire Housing!). Leading the resource planning for our contact centre, we're on the lookout for someone...

  • Planning Specialist

    3 weeks ago

    North Yorkshire, United Kingdom Advanced Resource Managers UK Full time

    **PLANNING SPECIALIST - NORTH YORKSHIRE - 3 MONTHS CONTRACT - £333 PER DAY** ARM are currently recruiting for a well-known rail client, who operates and develops Britain's railway infrastructure. They are currently seeking for a professional Planning Specialist in the Yorkshire region! **About You**: - You will have experience in rail safety - SSOWP -...

  • Planning Specialist

    2 weeks ago

    North Yorkshire, United Kingdom Advanced Resource Managers UK Full time

    PLANNING SPECIALIST - NORTH YORKSHIRE - 3 MONTHS CONTRACT - £333 PER DAYARM are currently recruiting for a well-known rail client, who operates and develops Britain's railway infrastructure. They are currently seeking for a professional Planning Specialist in the Yorkshire regionAbout You: You will have experience in rail safety SSOWP You will have a good...

  • Strategic Resource Planning Senior Manager

    4 weeks ago

    Hull, East Yorkshire, United Kingdom Brite Recruitment Ltd Full time €40,000 - €60,000

    RESOURCE PLANNING MANAGER Our client, a not-for-profit organisation, are looking for a Resource Planning Manager to join their fast-paced and rapidly growing team. In this newly created role as a Resource Planning Manager, you will be responsible for identifying fundamental asset management & planning issues, bringing rigorous analytical thinking into the...

  • Strategic Resource Planning Senior Manager

    4 weeks ago

    Hull, East Yorkshire, United Kingdom Brite Recruitment Ltd Full time €40,000 - €60,000

    RESOURCE PLANNING MANAGER HULL/ NORTH WEST £Our client, a not-for-profit organisation, are looking for a Resource Planning Manager to join their fast-paced and rapidly growing team. In this newly created role as a Resource Planning Manager, you will be responsible for identifying fundamental asset management & planning issues, bringing rigorous...

  • Strategic Resource Planning Senior Manager

    4 weeks ago

    Hull, East Yorkshire, United Kingdom Brite Recruitment Ltd Full time €40,000 - €60,000

    RESOURCE PLANNING MANAGER HULL/ NORTH WEST £Our client, a not-for-profit organisation, are looking for a Resource Planning Manager to join their fast-paced and rapidly growing team. In this newly created role as a Resource Planning Manager, you will be responsible for identifying fundamental asset management & planning issues, bringing rigorous...

  • Strategic Resource Planning Senior Manager

    2 weeks ago

    Hull, East Yorkshire, United Kingdom Brite Recruitment Ltd Full time €40,000 - €60,000

    Job Description RESOURCE PLANNING MANAGER Our client, a not-for-profit organisation, are looking for a Resource Planning Manager to join their fast-paced and rapidly growing team. In this newly created role as a Resource Planning Manager, you will be responsible for identifying fundamental asset management & planning issues, bringing rigorous...

  • Human Resources Coordinator

    3 days ago

    Elland, West Yorkshire, United Kingdom Guru Careers Full time €26,000

    SALARY: £26K + Benefits ( Salary rising to £28,000 after 6 months' probation) + support for CIPD Level 5 and 7 training. LOCATION:  Elland, HX5 9DN JOB TYPE: Permanent A HR Coordinator / Human Resources Coordinator is needed to join one of the leading suppliers of high-performance building chemicals and sealants to the trade. Working from their...

  • Human Resources Coordinator

    3 days ago

    Elland, West Yorkshire, United Kingdom Guru Careers Full time €26,000

    SALARY: £26K + Benefits ( Salary rising to £28,000 after 6 months' probation) + support for CIPD Level 5 and 7 training. LOCATION:  Elland, HX5 9DN JOB TYPE: Permanent A HR Coordinator / Human Resources Coordinator is needed to join one of the leading suppliers of high-performance building chemicals and sealants to the trade. Working from their...

  • Human Resources Coordinator

    4 days ago

    Elland, West Yorkshire, United Kingdom Guru Careers Full time €26,000

    Job Description SALARY: £26K + Benefits ( Salary rising to £28,000 after 6 months' probation) + support for CIPD Level 5 and 7 training. LOCATION:  Elland, HX5 9DN JOB TYPE: Permanent A HR Coordinator / Human Resources Coordinator is needed to join one of the leading suppliers of high-performance building chemicals and sealants to the trade....

  • Human Resources Administrator

    7 days ago

    Elland, West Yorkshire, United Kingdom Guru Careers Full time €26,000

    Job Description SALARY: £26K + Benefits LOCATION: Elland, HX5 9DN - 100% office based. JOB TYPE: Permanent An HR Administrator / Human Resources Admin is needed to join one of the leading suppliers of high-performance building chemicals and sealants to the trade. Working from their offices in Elland, West Yorkshire, expect to continue your CIPD...

  • Human Resources Recruitment Coordinator

    3 days ago

    Elland, West Yorkshire, United Kingdom Guru Careers Full time €26,000

    SALARY: £26K + Benefits ( Salary rising to £28,000 after 6 months' probation) + support for CIPD Level 5 and 7 training. JOB TYPE: Permanent A HR Coordinator / Human Resources Coordinator is needed to join one of the leading suppliers of high-performance building chemicals and sealants to the trade. In collaboration with their expert HR Consultant,...

  • Human Resources Recruitment Coordinator

    3 days ago

    Elland, West Yorkshire, United Kingdom Guru Careers Full time €26,000

    SALARY: £26K + Benefits ( Salary rising to £28,000 after 6 months' probation) + support for CIPD Level 5 and 7 training. JOB TYPE: Permanent A HR Coordinator / Human Resources Coordinator is needed to join one of the leading suppliers of high-performance building chemicals and sealants to the trade. In collaboration with their expert HR Consultant,...

  • Human Resources Recruitment Coordinator

    4 days ago

    Elland, West Yorkshire, United Kingdom Guru Careers Full time €26,000

    Job Description SALARY: £26K + Benefits ( Salary rising to £28,000 after 6 months' probation) + support for CIPD Level 5 and 7 training. JOB TYPE: Permanent A HR Coordinator / Human Resources Coordinator is needed to join one of the leading suppliers of high-performance building chemicals and sealants to the trade. In collaboration with their...

  • Trainee Resource Coordinator

    3 weeks ago

    South Yorkshire, United Kingdom Ganymede Solutions Ltd Full time

    Location- South Yorkshire- Job-type- Permanent- Salary- £20600 - 24000 per year- Contact Rachael Bailey-Frost- Call 07920 595 229- Reference TRCDM23**Trainee Resource Coordinator** **South Yorkshire** **Up to £24,000 plus bonus, 25 days holiday + option to buy 5 additional days, laptop, mobile phone, cycle to work scheme, life assurance policy,...

  • Account Resourcer

    4 weeks ago

    Garforth, West Yorkshire, United Kingdom H&G Recruitment Solutions Full time €26,000

    Account Resourcer - Immediate Start Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. We have an exciting opportunity due to internal promotion for a recruitment resource professional to join our team based onsite in Sherburn in Elmet at one of our key accounts . Working with the Account...

  • Account Resourcer

    4 weeks ago

    Garforth, West Yorkshire, United Kingdom H&G Recruitment Solutions Full time €26,000

    Account Resourcer - Immediate Start Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. We have an exciting opportunity due to internal promotion for a recruitment resource professional to join our team based onsite in Sherburn in Elmet at one of our key accounts . Working with the Account...

  • Resource Manager

    1 month ago

    Huddersfield, West Yorkshire, United Kingdom Oxalis Logistics UK Limited Full time

    Benefits Competitive Salary and Annual Pay Reviews Pension Scheme 2 x Salary Life Insurance Sick Pay Free on site parking Cycle to Work Scheme BP Fuel Card Vodafone Discounts Local Gym Discounts Training and Development Regional Resource Manager The Regional Resource Manager is responsible for ensuringthat the correct level of driver and vehicle...

  • Human Resources Administrator/Senior Administrator

    7 days ago

    Elland, West Yorkshire, United Kingdom Guru Careers Full time €26,000

    Elland, HX5 9DN - 100% office based. JOB TYPE: Permanent An HR Administrator / Human Resources Admin is needed to join one of the leading suppliers of high-performance building chemicals and sealants to the trade. In collaboration with their expert HR Consultant, your mission will be to uphold and enhance HR operations across the company, ensuring they...

  • Human Resources Advisor

    2 months ago

    Kirklees, West Yorkshire, United Kingdom Nicholson Hird Full time

    We proudly represent a prestigious, multinational manufacturing organisation in their appointment of a Human Resources Advisor The HR Advisor will provide a professional generalist Human Resources service to an established West Yorkshire based manufacturing facility, offering advice, information and support, and covering all manner of HR accountabilities...