Customer Service Executive

6 days ago


Biggleswade, Central Bedfordshire, United Kingdom Adecco Full time

Job Title:
Customer Service Executive (Permanent Position)


Location:
Biggleswade, Bedfordshire


Salary:
Up to £26,000 per annum (Holidays, Parking, Pension and more)


Working Hours:
Monday-Friday 8:30am - 5:30pm (1 hour lunch) (Office based)


We have an excellent opportunity for a highly motivated individual to join our client in Biggleswade within their Internal Sales department.


Responsibilities

  • Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers with new products, services, promotions etc.
  • You will liaise with our supply chain, Finance & Operations teams to arrange collections, special instructions on deliveries or any ad hoc customer requirement.
  • With the introduction of our BTB system, you will help onboard customers, register online and process their orders
  • Check product availability for customer orders and flag order or restock item requests to supply chain
  • Assist financial department with customers on credit hold status checks, accounting enquiries or flagged accounting issues raised by the customer
  • Contributes to bottom lines sales by increasing customer satisfaction

Skills

  • Proven customer service experience
  • Excellent verbal and written communication skills
  • Keen attention to detail and adherence to procedures and deadlines
  • Computer skills' including Excel / Word / Outlook
  • Intermediate level is a minimum
  • Knowledge of SAP an advantage

Benefits

  • Annual leave 20 plus bank holiday
  • Pension scheme
  • Parking
  • Early finish once a week
  • Contribution Medicash
  • Wellness Wednesday (Facial etc)
  • Charity Friday
  • Tea, coffee and Kitchen facilities
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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