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Welcome & Service Assistant Manager
1 week ago
Summary Leading and working with a passionate team of Welcome and Service Assistants this role plays a core part in providing and developing exceptional customer service.
This position is 1170 hours annualised and will usually work 3/4 days per week, although may work 5 days during busier periods to respond to business need.
The position will be based at Treasurers House with regular working at Goddards gardens.
What it's like to work here No day is the same at busy Treasurer's House.
Built in the 16th century and then purchased by a wealthy collector in the 19th century who created period settings.
Today, the house is open to popular guided tours and is decorated for Christmas each year andis part of the vibrant tourist offer in the historic city of York.
There is a small formal garden and a below stairs cafe.Click here for more information about this location
Goddard's is a hidden oasis on the edge of York racecourse. Five acres of garden rooms where the Terry family once lived.
With formal terrace and pond, herbaceous borders, wildlife pond and historic glasshouse and a second hand book room and takeaway cafe.
What you'll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust.
Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day.
As an Welcome and Service Assistant Manager, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.
You'll be managing the welcome and serviceassistants in the day to day ensuring that they deliver great service, giving every visitors a warm welcome.
You'll support the team and help to problem solve, turning any challenging situation around and you'll coach the team to do the same.
You'll work withthe Welcome Manager to help to drive our membership and fundraising goals and always look for opportunities to meet and surpass our targets.
Understanding how and why we engage our supporters is key.Working with our spirit of place you'll work with the visitorwelcome team to link everything we do back to our cause and the on-going work we do.
Who we're looking for- Ideally good practical experience in visitor business, in tourist, heritage or relevant visitor services environment
- Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service
- Excellent organisational skills
- Confident leader
- Good IT skills (all MS Office).
We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
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