![The Purfleet Trust](https://media.trabajo.org/img/noimg.jpg)
Housing Related Support Worker
2 weeks ago
Purpose of the role:
The Support Worker is responsible for service delivery within their team. They will be supported in this work by their Housing Related Team Leader.
The Support Worker will report to their Housing Related Team Leader depending on the size and scope of the project and team.
Their duties will include to:
- Contribute to the Purfleet Trust achieving the highest standards and effectiveness in service delivery to clients within an operating environment which is complex and changing;
- Contribute to the implementation of the team's aims and objectives, work plans, operational policies and procedures in such a way that they contribute to the mission of the Purfleet Trust and deliver on business plan objectives.
- Support the coordination of all activities and services that break down barriers to inclusion and improve understanding of issues around breaking the cycle of homelessness within the team effectively and maintain the Purfleet Trust's standards in relation to clients and other stakeholders.
Support Workers will carry a case load that will vary in form and quantity depending upon the project's purpose and focus.
The Support Worker will be the principal providers of support to clients and will work alongside colleagues in order to identify the needs of clients and put a support plan in place.
Key tasks and responsibilities:
The Support Worker will demonstrate a commitment to working with single homeless or vulnerably housed people with complex needs and multiple disadvantages.
Their duties will include:
1.
Client Support & Data Recording
1.1 Contributing to the continual improvement of service effectiveness, ensuring that clients or stakeholders receive a high quality outcome-focused service.
1.3 Undertaking full assessments of client's needs and motivations and ensure a comprehensive housing, financial and benefit health check is completed and reviewed regularly as part of the continual assessment process.
1.5 Supporting clients with wider support needs such as wellbeing, training, skills development and decision making.
1.6 Signposting clients to relevant external support agencies where appropriate and advocate for clients to enable them to access provision where needed.
1.8 Working with team members to ensure that casework in the team is effectively delivered, including giving appropriate feedback to the Housing Related Team Leaderon the need for appropriate action to address performance or breach of conduct.
1.9 Providing key-work, support any crisis intervention work, complete case recording, face to face work, facilitating group work, advice giving, advocacy and other interpersonal work; prioritising own workload to ensure timely delivery of all tasks.
1.10 Using the Trust's designated Client Management System to record all information and data relating to clients and volunteers and ensure all notes comply with GDPR and the Freedom of Information Act.
1.11 Using the Outcome Star tool (Homeless and other) ensuring every client has a current risk assessment and Outcome Star in place, it is updated following any interaction with a client and regular reviews with clients are held.
1.2 Promoting best practice, including person centred support planning and effective casework management.
1.
Compliance & Service Delivery
2.1 Ensuring compliance with policies and procedures relating to Health & Safety, safeguarding and insurance; including reporting on accident and incidents, ensuring forms are completed accurately and comprehensively with relevant details.
2.2 Ensuring compliance with safety measures, including the use of personal alarms, walkie-talkies and the Skyguard MySOS alarms when lone working in accordance with Purfleet Trust health and safety, fire and insurance policies and procedures.
2.3 Completing all assigned e-learning and acknowledgement of shared documentation on the Trust's external health and safety platform Atlas, provided by Citation.
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