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Neighbourhood Officer

3 months ago

King's Lynn, Norfolk, United Kingdom Broadland Housing Full time
Neighbourhood Officer and Local Delivery Team Leader

Hybrid Homeworking (Office base Kings Lynn or Dereham)

Part time, 26.5 hours a week / 4 day per week


Starting Salary at £24,358 per annum pro rata, with future progression opportunities to £25,912 per annum pro rata, plus £2,507 per annum pro rata Team Leader Allowance.

Essential Car User Allowance of £3,056 per annum

Permanent

About the role


We have an exciting opportunity for a Neighbourhood Officer, coupled with the role of Local Delivery Team Leader covering the West Norfolk area around Kings Lynn and Dereham.

The role of Neighbourhood Officer, which comprises around 75% of the role, involves:
Delivering tenancy and estate management services

Coordinating the letting empty homes and management of mutual exchanges

Anti-social behaviour case management

Working closely with our Tenancy Support Team and Income Recovery team

Working with professional and voluntary agencies in the development of good neighbourhood relations

Working with professional agencies to safeguard vulnerable adults and children

For full details on the role, please see the job description.

The Team Leader element comprises 25% of the role and involves:
Working effectively with the Senior Local Delivery Manager to deliver the functions of the Local Delivery Team including Communal Cleaning, Estate Maintenance, Scheme Management, Neighbourhood Management including Lettings and Responsive Maintenance

Line management of a range of roles including conducting 1:1s, appraisals, leave management and providing support

Housing related performance monitoring such as ASB and Lettings

For full details on the role, please see the job descriptio n

About you

Minimum of 5 GCSEs, including Maths & English (Grace C/Level 4) or equivalent

Experience of working in a similar role covering tenancy agreements, housing legislation and welfare benefits.

Experience of multi-agency/partnership working and experience working with customers face to face.

Likely to have at least 1 years' experience in a managerial role (including functional management) in a similar capacity or willingness to learn

Demonstrating effective communication at all levels, including to large groups & Senior Management.

Understanding of the regulatory requirements for housing associations


All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.

About Us


Broadland Housing Association offers more than 5,500 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone.

We are scored as one of the top 75 Best Companies to work for in the East of England, as well as being in the Top 25 Best Associations to work for by the Sunday Times Best Companies.


We offer staff many great benefits such as:
Enhanced annual leave starting from 22 days, increasing each service year up to a maximum of 27 days per annum, plus a day off for your Birthday, a Volunteering Day and a Personal day

Generous contributory pension scheme

Access to an Employee Assistance Programme to support you when you need it

Health Cash Plan - claiming for things such as Eye Test and Prescriptions as well as many other wellness and money saving perks

Lots of Training Opportunities

And many more - Please see our Benefits Document available on our website

Closing date:
Midnight Wednesday 12 June 2024
Interviews to take place in person