Information Technology Manager

2 weeks ago


Bristol, Bristol, United Kingdom Ikuto Full time

We are seeking an IT Manager to oversee and manage all aspects of IT operations at a sports & entertainment venue. The ideal candidate will possess a broad range of IT skills including infrastructure management, networking, and desktop support. They will have strong project management capabilities, exceptional service delivery experience, and be comfortable working in a hands-on technical capacity. This role involves managing a small team of engineers to ensure the smooth and efficient running of IT services throughout the venue.

Key Responsibilities:

IT Infrastructure Management:

  • Oversee the installation, maintenance, and support of the venue's IT infrastructure.
  • Ensure the stability, integrity, and efficient operation of the IT network, including servers, routers, switches, and other hardware.
  • Manage and maintain the venue's Wi-Fi network to ensure optimal performance and coverage.

Networking:

  • Design, implement, and manage the venue's networking infrastructure.
  • Troubleshoot and resolve network-related issues promptly.
  • Ensure network security and compliance with relevant standards and regulations.

Desktop Support:

  • Provide hands-on support for desktop, laptop, and mobile device users.
  • Manage the installation, configuration, and troubleshooting of software applications and operating systems.
  • Oversee the timely resolution of hardware and software issues for staff and event-day personnel.

Project Management:

  • Plan, execute, and manage IT projects, ensuring they are completed on time, within scope, and within budget.
  • Collaborate with stakeholders to define project requirements and deliverables.
  • Monitor project progress and provide regular updates to senior management.

Service Delivery:

  • Ensure a high level of IT service delivery and customer satisfaction.
  • Develop and implement IT service management best practices, policies, and procedures.
  • Monitor and analyse service performance metrics and take corrective actions as necessary.

Team Management:

  • Lead and mentor a small team of IT engineers.
  • Provide guidance, training, and professional development opportunities to team members.
  • Conduct performance evaluations

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