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Senior IT Service Manager
3 months ago
At Defence Equipment and Support (DE&S) and the Submarine Delivery Agency (SDA), we're here to ensure the UK military is equipped, supported, and connected, as they protect life at home and overseas.
We manage a vast range of complex projects to buy, supportand supply vital equipment and services that the Royal Navy, British Army and Royal Air Force need, so they can operate safely and effectively.
Our people push for best-in-class every day - because it helps keep our nation safe. So whatever your background, whatever your skillset, if you're driven to set new standards, find your place with us.Job description
**About the role
**In this role, you will have the opportunity to: - Support the delivery of the IT Service Management strategy and support effective decision making.
- Lead a team of IT Service Managers to ensure high quality work is delivered that meets the needs of the business.
- Manage the planning, implementation, control, review and audit of service provision, to meet customer business requirements and operate continuous improvement.
- Manage change to the service infrastructure including service assets, configuration items and associated documentation.
Person specification
- Experience of delivering IT Service Change projects or managing IT networks across an organisation with an understanding of the relevant IT activities
- Wide range experience, managing and influencing stakeholders at all levels
- Extensive experience managing a team with a variety of technical and nontechnical stakeholders
- Service Delivery and Operations (Expert)
- Information Assurance (Awareness)
- Leadership (CSBC 4)
- Communicating and Influencing (CSBC 4)
Benefits:
We're pleased to offer a generous benefits package to support everything from your work-life balance to your bank balance, including:
- 25 days' holiday a year, plus 1 day a year up to 30 days, 8 bank holidays and a day off for the King's birthday
- A marketleading employer pension contribution of around 27 percent, an annual performancebased bonus, and recognition awards
- Flexible and hybrid working wherever possible, to support your worklife balance (though some attendance to the stated site is required)
- Access to specialist training and funded professional qualifications, with plenty of opportunities and support for progression
- A huge range of discounts including retail, sports, leisure, restaurants, gifts, days out, holidays, cinema, motoring, insurance, health care, gym memberships, and more
- Up to six days of paid leave a year for volunteering
- Enhanced maternity, adoption, and shared parental leave schemes, offering 100% pay for 26 weeks (after a qualifying period)
- We champion a diverse and inclusive environment, where everyone can be themselves and give their best. We believe that by harnessing the power of different ideas, experiences, and perspectives, we can achieve our ambitions, together. If you have a disabilityor additional need that requires accommodation, please let us know.