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Fixed term contract Rents Support Administrator

3 months ago


Slough, Slough, United Kingdom RHP HQ Full time
Fixed term contract Rents Support Administrator

Location: Teddington with flexibility

Salary: £13, Part time 18 hours per week to Sept 2024

The Vacancy

3 days per week, Monday - Wednesday to September 2024

Who we're looking for

Sustaining tenancies, preventing arrears from escalating, and maximising rental income are key to our business, so we're looking for a great communicator to support customers to pay their rent on time. You'll have experience of working in an administrative or customer service role, and a good grasp of Housing Benefit and Universal Credit claims. You'll also have solid IT skills, including MS Excel and Word, and a flair for negotiation, decision making and problem-solving. With bags of energy, you'll be a great team player, building relationships to deliver stellar service for every customer, every time.

When we're hiring, we look for people who connect with our KOSMIHC values:

  • We know our stuff
  • We make it happen

You can find a full description of our values here

Feel a connection? If this sounds like you, click, on 'apply now'

Closing date for applications is 9 June

The Company

Who we are

Hello. We're RHP. Our purpose is to provide safe, secure, affordable homes – opening the door to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, and plan to build many more over the next five years.

Our employees love working for us, and we've been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer 2024 and holding Investors in People Platinum status. In recent years we've also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.

If you want to make a difference to our customers, colleagues and beyond, we're the place for you.

Connected through difference

We embrace and understand the value diversity brings – it can only make us better and stronger. That's why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It's important to us that you feel valued, appreciated, and free to be who you are.

Perks of the Job

Our aim is to be an excellent employer and create a healthy work environment so you can be the best version of yourself. Our flexible Life Matters benefits package has been designed around the things our people value most to give you choice around what you need to live well at work, rest, and play – you'll have access to all these benefits during your time with us.

Carol

"I started at RHP as a caretaker at Barnes. In July this year, the opportunity came up for a part-time senior caretaker role. I was a supervisor at my other job, so I already had a good idea of what it involved."

Fola

Fola

"I joined RHP in November 2014 as a Finance Assistant. I've always wanted to progress, however after getting to the final stages of my ACCA exams, I knew I had more knowledge than I needed for my current role and was very eager to apply my new set of skills in a higher role."

John

John

"I started at RHP back in 2013. My first role was within the repairs team as a repairs scheduler, which involved dealing with all of our customers repairs booking them and taking ownership until completion."

Emily

Emily

"I joined RHP in January 2016 as an apprentice in Co-op Homes. I was placed on the maintenance team where I mainly helped deal with customer queries. When I finished my apprenticeship, I decided getting a job in Co-op Homes would be great for my progression." #J-18808-Ljbffr