Operations Allocator

2 weeks ago

Hatfield, Hertfordshire, United Kingdom DigiHaul Full time
Operations Allocator


Are you ready to help revolutionise the future? Our Future is digital and Our Future is NOW This is your opportunity to join our incredible team and help transform the way the freight transport industry moves.


DigiHaul is a new UK-based digital freight business with the aim to become the leading digital road freight platform provider.

Nine times out of ten when you see a heavy-duty vehicle they are not at full capacity. When heavy-duty vehicles are not at full capacity, they throw unnecessary CO2 into the atmosphere.


Our platform creates a Digital Network that enables loads to be delivered more efficiently, at a better price and with greater quality than ever before.


By successfully matching carrier capacity with available shipper loads in the platform, value is generated, promoting more transactions on the DigiHaul platform for optimisation and to create a virtuous cycle.

About you


You are someone who enjoys a fast paced, dynamic work environment and who excels in quick problem solving and has a keen eye for detail.

You are able to work tactically and think strategically as the business rapidly scales.

You understand how integral you are to success and future of DigiHaul and the part you play in transforming an industry.


Responsibilities:

  • Act as the first point of contact for customers by dealing with a wide range of customer requests
  • Provide high quality, responsive, efficient customer service and deal with customers enquiries to a high standard
  • Develop and maintain good professional relationships with both internal and external customers
  • Assign new shipments to carriers and monitor to ensure they are completed within agreed timelines
  • Ensure POD's (Proof of Delivery) for each shipment are quality checked and signed off to meet customer requirements
  • Manage carrier app adoption to ensure shipments are updated in realtime through to completion
  • Investigate and resolve carrier platform noncompliance, implementing robust corrective actions to reduce repeat issues
  • Provide platform technical support and training to carriers to enable full compliance
  • Take ownership for inbound enquiries ensuring complete customer satisfaction and query resolution
  • Ensure expected customer service levels are maintained at all times
What do you need?

  • Good level of customer service experience
  • Technically minded and customer focused
  • Ability to work as a team and independently
  • Proven ability to prioritise and handle multiple tasks to achieve shared and personal objectives
  • Adapt at quickly learning new technology and working in a digital, paperless environment
  • Excellent communication skills
What will you get in return?

You will receive access to a variety of our excellent benefits which in addition to an attractive salary include:

  • 33 days holiday
  • 15% noncontractual bonus
  • Access to pension scheme plans
  • Access to private medical cover
  • Access to Employee Benefit Portal including retail discounts
  • Access to Cycle to Work scheme
  • Access to Employee Assistance Programme
  • Access to Electric Vehicle Salary Sacrifice lease scheme
  • Training, development opportunities and more
What you'll need to do next?

The Company is committed to providing equality of opportunity for all employees.

Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect.

We will ensure that equality of opportunity maintains a high profile in our organisation.

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