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Advisor services
4 months ago
Model exemplary customer service and support by effectively communicating with customers through a variety of channels, which may include telephone, email, chat, and direct mail channels
Responds to and resolve all customer service inquiries in a timely, compliant, and helpful manner
Fluency in written and spoken English (including grammar and spelling)
Willingness and ability to work flexible hours, including evenings and weekends.
Passion for supporting, connecting and communicating with customers and providing outstanding customer service
Minimum 1-2 years' experience in Customer Service roles is preferred
Familiar with customer service systems such as Genesys Cloud and Magento preferred
Excellent listening skills, judgment and client manner and the ability to make customers feel heard and cared for, ensuring requests are managed proactively and quickly
Capable of working both alone and as part of a team in a demanding, fast-paced environment
Strong computer literacy including proficiency in MS Word & Excel
