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2nd Line Helpdesk Support Engineer

3 months ago

Brighton, Brighton and Hove, United Kingdom James Chase Full time


We're in search of a Second Line Technical Support Engineer to join a well-established Managed Service Provider (MSP) in West Sussex.

If you're someone who thrives on assisting clients both locally and internationally, and you're eager to become part of a dynamic service desk team, we want to hear from you.

In this role, you'll be responsible for delivering second-line technical support within predefined SLAs.

The ideal candidate will bring strong customer service and communication skills to the table, along with the ability to excel both independently and collaboratively in fast-paced environments.


Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.


Requirements:

  • 3 years of experience in a technical support role, with over 2 years of experience specifically within an MSP environment
  • Experience working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP)
  • Experience working with network technologies (Firewall, Routers, Wi-Fi)
  • Experience in Cloud Solutions (Microsoft Office 365, Azure)

Desirables:

  • Full driving license

This position necessitates full-time presence in the office, with a commitment of 5 days per week, alongside occasional client visits.

Additionally, there's the opportunity for paid overtime if needed.
Please be aware that our client cannot provide sponsorship for this role.