Customer Service Advisor
2 weeks ago
Customer Service Advisor - Bilingual Italian/ English Speaking
Hybrind working model so applicants would be expected to be in the office a minimum of 2 days a week.
Working hours:
Shifts between 8am-8pm working 5 out of 7 days. This is hybrid position, with employees expected to be in the office twice a week.
An exciting opportunity has arisen to be part of this recently launched North-east based organisation.
Combining a wealth of expertise, the business has been created to provide support services and other value-added services to the Fintech sector.
Established specifically by a Team of industry leaders and innovators with a track record of success, we're excited to now be recruiting additional operational Team members who want to join the business to help and shape its continued success.
What you'll do:
- Ensure the service we deliver is aligned with agreed SLA
- Proactively identify opportunities to constantly improve services to customers and clients
Experience you'll bring:
- Experience of working in a team focused environment
- Excellent customer service skills, and ability to effectively manage and resolve queries
- Competent use of Microsoft Office software, particularly Excel and Outlook
- Highly organised, able to prioritise and manage own workload without supervision
- Experience of working within a customer service/contact centre centre utilising relevant technology and equipment supported by CRM systems
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