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Service Lead- Governance
4 months ago
We are a dynamic organisation, committed to sustaining our organisational longevity and doing the very best for the people that we serve (both patients and staff).
This means not accepting the status quo and questioning whether we can do things differently and better at every opportunity.
Ideally you will already have a knowledge of healthcare systems and services alongside the ability to lead and implement projects with enthusiasm, maintain effective working relationships both internally and externally via well-honed relationship management skills and be able to maintain a calm and balanced outlook whilst under pressure.
Key duties:
The recording of complaints and incidents alongside the escalation of these to ensure any lessons learnt are disseminated to all members of the team and the wider system.
Ensure that lessons learned from complaints, incidents etc are maintained to a high standard, developing systems to ensure that services run smoothly, by having well planned and organised administrative systems and processes in place.
Provide comprehensive governance administrative support to the Clinical Manager To be the central point of contact for Lancs Governance and maintain relationships across the service, ensuring the development and maintenance of efficient and effective complaints procedures.
Contribute to designated governance meetings where the information may be complex and sensitive, taking, and transcribing minutes.
Attend wider FCMS organisational governance meetings as required to update Ensure all confidential correspondence, reports and other documentation are produced to a high standard and delivered when expected, working with the clinical manager Manage governance meetings across the business unit, face to face and virtual ensuring all meetings are serviced efficiently and effectively within agreed timeframes.
Meeting invites and collating apologies Provide assurance for task and audits responsible for Coordinate the collection and distribution of information Accurate and timely production of minutes Updating action logs, and chasing them up Keeping distribution and contact lists up to date Attending clinical guardian group reviews and meetings as needed Develop and implement local administrative policies and procedures, suggesting changes to improve the business unit protocols Provide processes and procedures to ensure task can be carried out in your absence.
Work with other governance staff from across the organisation.Complete PSIRF training and help to implement across the organisation GENERAL:
Be credible at all times whilst upholding our values To organise own daily workload and prioritise accordingly To be highly organised with an eye for detail when dealing with complex work schedules and arrangements Participate in holiday/sickness cover where agreed with the clinical manager Comply with FCMs policies and procedures applicable to this post Adhere to Health and Safety policies and be mindful of the welfare of other people, following safe working practices Undertake any other ad-hoc duties as required and agreed with the Clinical Manager.
