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Head of Collections

4 months ago

Camden Area, Greater London, United Kingdom Space Executive Full time

A rapidly growing, profitable FinTech that continue to grow 100% year one year, whilst moving into new international markets, have an exciting opportunity for a Head of Collections.

this is a critical leadership role which helps set the strategic direction whilst being hands on when needed.

Requirements:
n

  • Lead and manage the large Collections and Recoveries function, ensuring team members are equipped to deliver excellent customer support while collectively delivering functional objectives.n
  • Constantly improve team efficiency through numbers-driven performance management and incentives. Deliver operational execution activity related to debt recovery and debt sales initiatives.n
  • Monitor, analyse, and report on key performance indicators to track and improve overall collection performance.n
  • Build great relationships with existing external service providers ensuring they deliver their part in our post-default recovery effort.
The ideal candidate will have the following skillset:n

  • Proven experience in a collections or debt recovery role, preferably in a fast-paced scale-up.n
  • Excellent communication and interpersonal skills, with the ability to effectively manage relationships with both internal and external stakeholders.n
  • Want to change the trajectory of your career by shaping a fast-growing fintech business.n
  • You will be comfortable in adapting to change, embracing bold ideas, and are intellectually curious.n
  • Are a facts-based problem solver and have a get-things-done mentality.n
  • Strong use of Excel or any data analysis software.n
  • Successful track record of delivering against ambitious targetn
  • Exceptional oral and written communication, listening, and presentation skills.