![One Housing Group](https://media.trabajo.org/img/noimg.jpg)
Head of Tenancy and Leasehold Management
3 months ago
**Head of Tenancy and Leasehold Management**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.
The One Housing Customer Operations teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.
We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.
**Join our Customer Operations team as a Head of Tenancy and Leasehold Management**
Our Customer Operations teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first-point of contact for our customers we prize our accountability, empathy and a genuine self-desire to be helpful and informative.
We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.
**Closing date**: 23rd August
**Potential interview date**: 31st August
**The role**
We have a fantastic opportunity for someone to join us in the position of Head of Tenancy and Leasehold Management in Camden, London.
**Salary**: £60,000 - £68,000
**Location**: Hybrid, 3 days in the Camden Office and 2 days at home.
Your responsibilities will include:
- Responsibility for the delivery and management of the Tenancy and Leasehold service delivered by Senior Tenancy and Leasehold Managers and a team of Tenancy and Leasehold Managers.
- Provide a high level of customer service and effective management of the resident management functions across the leaseholder, shared owner and tenancy portfolio.
- Develop and implement Service Improvement Plans, linked to the customer pledges developed by the team.
- Lead on, or provide input into the Resident Panels, or similar customer groups.
- Lead on the delivery of the #neighbourhood natters project (neighbourhood plans), localised services delivered by patch-based. tenancy and leasehold managers, developing relationships with key stakeholders and delivering improved outcomes for customers.
- Ensure all statutory, regulatory, compliance and risk requirements are met across the service, including Fire Risk Assessments and any other compliance checks.
- Lead on cross organisational working, particularly in relation to management of empty Homes, Decants and Major incidences.
- Work in collaboration with the Customer Service Centre to help create a “single point of entry” delivering “first call resolution”, by providing guides, training, reviewing processes and ongoing support.
- Manage resources to ensure KPI’s are delivered each month, particularly in relation to tenancy audits, succession management, CRM case management and tenancy conversions.
**What you will need to succeed**
- Experience and in-depth knowledge of homeownership and leasehold management, tenancy management, and property management.
- Demonstrable experience of the wider services delivered by Housing Associations and the impact on residents.
- High levels of literacy for responding to complaints, stage 1, stage 2 and the Housing Ombudsman
- Management experience of staff and/or teams of 10 or over to achieve high performance targets.
- Wider understanding and insight into customer and property management functions.
- Very good IT skills to optimise work, communications and working in an agile way.
- Proven ability to build effective links with stakeholders both internal and external.
- Commitment to delivering exemplary customer service.
- Ability to demonstrate resilience and ability to prioritise.
- Budget management
- Hold a relevant professional qualification and/or membership of a professional body (e.g. RICS, ILM, ICS, CiHa)
- Educated to 'A' level/Degree standard or equivalent.
**The offer**
- **Salary**:£60,000 - £68,000
- **Your holidays are important to us.** Take up to 28 days annual leave plus bank holidays.
- **Lean travel.** Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
- **Looking forward to your big bucket list trip?** You can buy or sell up to five days annual leave each year.
- **Get paid to do good.** We offer you two days off on full pay each year to volunteer in our communities.
- **Well done** With our colleague recognition programme, you will know when you’ve done a #greatjob
- **Learning never stops.** One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
- **We’re he
-
Tenancy Support Coordinator
2 days ago
Camden, Greater London, United Kingdom Hatched Recruitment Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Community Housing Advisor to join our team at Hatched Recruitment Group. As a key member of our housing team, you will play a vital role in managing our properties and ensuring our residents receive excellent service.Key ResponsibilitiesTenancy Management: Manage tenancies from start to finish,...
-
Neighbourhood Housing Officer
6 days ago
Camden Town, United Kingdom Service Care Solutions Full timeJob Summary:Service Care Solutions is seeking a skilled Neighbourhood Housing Officer to join our team. As a key member of our housing services team, you will be responsible for delivering a customer-focused housing management service to the community.Key Responsibilities:Act as a lead contact for Tenant and Resident Associations in the neighbourhoodWork...
-
Neighbourhood Housing Officer
7 days ago
Camden Town, United Kingdom Service Care Solutions Full timeNeighbourhood Housing Officer Camden, London Temp Full Time - Hybrid We have had an exciting opportunity become available, to join a team based in Camden as a Neighbourhood Housing Officer. This is a full time, temporary position with an initial contract period of 3 months. The postholder will work alongside service managers and stakeholders to review...
-
Neighbourhood Housing Officer
6 days ago
Camden Town, United Kingdom Service Care Solutions Full timeJob DescriptionJob Title: Neighbourhood Housing OfficerJob Type: Full-time, TemporaryContract: 3 monthsPay Rate: £22.00 - £24.00 per hour (LTD company rate), £18.76 - £20.46 per hour (PAYE equivalent)Job Summary:We are seeking a highly skilled Neighbourhood Housing Officer to join our team at Service Care Solutions. As a key member of our housing...
-
Community Housing Specialist
1 day ago
Camden, Greater London, United Kingdom Hatched Recruitment Group Full timeJob DescriptionRole OverviewAs a Neighbourhood Housing Officer, you will play a vital role in managing our properties and ensuring our residents receive excellent service.You will be the first point of contact for residents, addressing their concerns, managing tenancies, and working to improve the overall quality of our neighbourhoods.Key...
-
Housing Officer
3 months ago
Camden, United Kingdom The Riverside Group Full time**Job Title**:Housing Officer **Contract Type**:Permanent **Salary**: £29,954 + £4000 London Allowance (£33,109 is achieved after 12 months successful performance in the role) **Working Hours**:35 hours **Working Pattern**:Monday - Friday **Location**:Camden - Hybrid **Why Riverside?** At Riverside, we’re a housing association with a difference -...
-
Camden, Greater London, United Kingdom Hatched Recruitment Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Neighbourhood Housing Officer to join our team at Hatched Recruitment Group. As a key member of our property management team, you will play a vital role in ensuring the smooth operation of our housing services.Key ResponsibilitiesTenancy Management: Manage tenancies from start to finish, including...
-
Housing Services Manager
2 weeks ago
Camden Town, United Kingdom Daniel Owen Ltd Full timeHousing Services Manager Based in Camden Temporary role initially £26.68per hour Must have housing - leasehold / general needs experience Managing a team of 7 Lead the delivery of the Social Housing service to ensure the provision of a quality, effective housing management service to social housing customers within a specified geographical...
-
Allocations and Onboarding Officer
3 months ago
Camden, United Kingdom One Housing Group Full time**Allocations and Onboarding Officer (Lettings)** We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of...
-
Neighbourhood housing officer
1 week ago
Camden Town, United Kingdom Hatched Recruitment Group Full timeRole Overview As a Neighbourhood Housing Officer, you will play a vital role in managing our properties and ensuring our residents receive excellent service. You will be the first point of contact for residents, addressing their concerns, managing tenancies, and working to improve the overall quality of our neighbourhoods. Key Responsibilities Tenancy...
-
Neighbourhood housing officer
1 week ago
Camden Town, United Kingdom Hatched Recruitment Group Full timeRole OverviewAs a Neighbourhood Housing Officer, you will play a vital role in managing our properties and ensuring our residents receive excellent service. You will be the first point of contact for residents, addressing their concerns, managing tenancies, and working to improve the overall quality of our neighbourhoods.Key ResponsibilitiesTenancy...
-
Head of Languages
3 months ago
Camden, United Kingdom St Anthony's School for Boys Full timeIn over 24 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment. By joining our award-winning team of...
-
Tenancy Services Officer L3z1
3 months ago
Camden, United Kingdom Veesupportservices Ltd Full timeThe TSO role provides a supportive Housing Management service to clients living within Temporary accommodation provided by L B Camden. Provision of the main point of contact for clients to manage their rent accounts, the Officer will seek to maximise income via rent accounts from homeless clients in hostel and/or other accommodation provision both inside and...
-
Neighbourhood Housing Officer
3 months ago
Camden, United Kingdom Neway International Ltd Full timeNeway is looking for a Neighbourhood Housing Officer to join our client based with Camden Council. Starting 26th Feb, working 36 hours a week in an ongoing contract. Pay Rate is £20.96 Provide housing related service to circa 500 households in camden dealing with ASB, tenancy management , FRA and health & safety succession , neighbour dispute, property...
-
Housing Officer
3 months ago
Camden, United Kingdom AFE Recruitment Ltd Full time**Duties**: **Requirements**: - Excellent customer service skills - Ability to communicate effectively, verbally, in person and in writing - High level literacy and numeracy skills - Ability to understand and interpret financial data - Able to demonstrate strong attention to detail and analytical approach - Ability to prioritise effectively and meet...
-
Casual Worker
3 months ago
Camden, United Kingdom The Riverside Group Full time**Job Title**:Casual Worker **Salary**: £14.02 per hour **Working Hours**:As and when required **Location**:Tile House, Camden, London **Why Riverside?** At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by...
-
Casual Worker
3 months ago
Camden, United Kingdom The Riverside Group Full time**Job Title**:Casual Worker **Salary**:£14.02 per hour **Working Hours**:As required **Location**:Camden Park House, London **The difference you will make as a Casual Worker** You will contribute to the day-to-day running of one of our supported housing services. The priority in your role includes the safety and wellbeing of everyone in our...
-
Head of Year
2 weeks ago
Camden Town, United Kingdom Qualiteach Ltd Full timeHead of Year 7 non teaching - Camden - Mixed Secondary School - September 2024 * Head of Year 7 - Camden * Head of Year 7 - Mixed Secondary School * Head of Year 7 - £120- £145 per day * Head of Year 7 - September 2024 Start Are you looking for a new role starting as a head of year 7? Can you develop, lead and manage the welfare for students...
-
Receptionist / Property Secretary
2 months ago
Camden Town, United Kingdom Christo & Co Full time**Receptionist / Property Secretary (Maternity Cover - Fixed 12-month Contract)**: **The Company**: Christo and Co is an independent RICS regulated private practice based in Camden Town. The company was established in 1983 and has since become a leading multidisciplinary organization in the London and regional property markets. It has earned an enviable...
-
Receptionist / Property Secretary
3 months ago
Camden Town, United Kingdom Christo & Co Full time(Maternity Cover - Fixed 12-month Contract) **The Company**: Christo and Co is an independent RICS regulated private practice based in Camden Town. The company was established in 1983 and has since become a leading multidisciplinary organization in the London and regional property markets. It has earned an enviable reputation for providing commercial and...