Administration Assistant

1 week ago


Moreton in Marsh, Gloucestershire, United Kingdom The Fire Protection Association Full time
At the Fire Protection Association, our staff are at the heart of our business.

We work with a mutual respect for one another, and all have the same vision - to make the built environment a safer place to live and work.

We empower our staff to make a difference and achieve a sense of fulfilment in the work they do.

We have an exciting opportunity for a Training Administrator to join our busy Training department.

The purpose of this role is to provide administrative support to the Training Team across a varied range of functions including customer relationship management monitoring and maintaining effective record and liaison with clients.

You will be joining an established team in a busy department which supports our consultants across a wide range of project types.

Full training will be given on all systems.

Key Accountabilities

  • Ensuring the training inbox is the priority each morning and immediately actioning urgent requests.

Inputting Data & Customer Records:

  • Recording all training course enquiries in our Customer Management System.
  • Scheduling followups and completing actions for training opportunities, for sale conversion.

Support for Training Coordinator:

  • Providing administrative support for our busy Training Coordinator.
  • Booking trainer accommodation.
  • Securing bookings with external venues.
  • Setting up joining links for online training.
  • Ensuring trainers have all relevant information before attending an external venue.
  • Raising purchase orders for suppliers.

Production of Training Material:

  • Production and collation of course materials.
  • Ensuring all materials are produced to a high standard and delivered to external venues in a timely manner.
  • Ensuring resources are available on our online learning platform.
  • Liaising and arranging couriers for course materials.
  • Ensuring materials are at the venue and chase suppliers if this is not the case.

Hosting Courses Onsite:

  • Hosting arrival of course delegates for onsite courses.
  • Arranging signage and ensuring it is correct and visible.
  • Chasing nonarrivals by liaising with team members in the office.
  • Preparing training rooms with resources, ensuring they are professionally presented.

Post-Course Administration:

  • Ensuring all course records are received, processed, logged, and filed securely and appropriately after each course.
  • Communicating with learners regarding results, ensuring certifications are complete.

Learning Management Systems:

  • Championing the better use of databases.
  • Upskilling as upgrades & changes become available and sharing with the team.

General Liaison:

  • Liaising with delegates, employers, suppliers, and venues.
  • Assisting other members of the team and Training Manager, when necessary. For example, exam preparation and invigilation.

Other duties:

  • Adhoc administration duties as required. This will include maintaining databases, compiling, and reporting course feedback; dealing with enquiries from customers and trainers; standing in and supporting team members when necessary.
  • Ensuring general areas are tidy.
  • Attendance at events to represent us and our values, gathering opportunities for our training courses and other services that we offer.

Experience:

  • Organisational skills
  • Attention to detail
  • Prioritisation
  • Willingness to be flexible
  • Excellent customer service
  • Competent with the use of Microsoft Office suite of programmes

Qualifications:

GCSE's A-C in Maths & English.

Job Types:
Full-time, Permanent

Salary:
£22,000.00 per year

Benefits:

  • Company pension
  • Gym membership
  • Onsite parking
  • Private medical insurance
  • Wellness programme

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Moreton-InMarsh: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

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