Radiology Clerical Team Lead

2 weeks ago

Cardiff, Cardiff, United Kingdom Velindre University NHS Trust Full time
Job overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY VELINDRE CANSER CENTRE

We are looking for an experienced individual, to provide supervisory administrative support for Radiation services and support the efficient day to day running primarily of the radiology department. The lead clerical administrator and clinical trials support is responsible for all receptionist duties, including scheduling of patient appointments and often being the first point of contact for visitors, taking a lead role within the clerical team and supporting the clinical trials administrative duties.

Main duties of the job

The successful candidate will work closely with our Radiographers, Radiologists and other clinical and clerical staff in the provision and supervision of general clerical, administrative and secretarial duties, largely including data input for Radiology requests into RadIS departmental booking system. Knowledge of a wide range of administrative policies and procedures and advance use of various IT packages and non-routine problem solving associated with patient appointments and associated treatment schedule is essential, as is having knowledge of clinical trials processes.

The successful candidate will have extensive administrative/secretarial experience, excellent IT, communication skills and will be amenable to learning new systems of work.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and our award-winning Welsh Blood Service , as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.

Formed in 1999, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.

If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.

Visit our website to find out more

Detailed job description and main responsibilities
  • Lead role within the administrative team, supervising staff, creating and implementing new policies and procedures.
  • Data input for Radiology requests into RADIS (radiology information system) departmental booking system.
  • Scheduling of patient appointments often interpreting complex clinical data to enable appropriate booking time.
  • Dealing with complex and sensitive questions regarding patient appointment.
  • Support clinical trials admin team, act as a link between radiology and clinical trials for bookings and image transfer.
  • To act as first point of contact for patients and relatives entering or contacting the Radiology department.
  • To comply with all aspects of confidentiality and Information Governance.
  • To accurately input data on various IT systems regarding patient details and various test results
  • Maintain filing systems and prepare worklists for daily schedules.
  • To provide word processing clerical and photocopying support as necessary to any area of Radiation Services Directorate.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

Person specification Qualifications Essential criteria
  • NVQ level 4 or Equivalent level of relevant experience
  • Good Clinical Practice (GCP) Certification – International standard for conducting clinical research.
  • Excellent knowledge of software packages (ie Microsoft)
  • Excellent knowledge of Patient Archive Communications System (PACS)
Desirable criteria
  • Secretarial Qualifications
  • Experience of working with a variety of internal stakeholders
Experience Essential criteria
  • Experience of administrative work in a busy office environment
  • Working in teams
  • Experience of working with a variety of stakeholders
  • Experience of supervising staff
Desirable criteria
  • Previous experience of working in the NHS
  • Knowledge of patient management systems and data entry
  • Experience of supporting senior staff
Aptitude and Abilities Essential criteria
  • Planning and organisational skills
  • Excellent communication skills, verbal and written
  • Motivated, calm, reliable, polite and adaptable
  • Ability to juggle conflicting demand
  • Prioritise work and deliver to deadlines
  • Keyboard skills to produce reports and correspondence
Desirable criteria
  • Ability to speak welsh to level 1

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