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Higher Clerical Assistant

3 months ago

Cardiff, Cardiff, United Kingdom Cardiff Council Full time

About The Service
The Multi Agency Safeguarding Hub is one of the front doors to Cardiff Children's Services.

This is where we process referrals and police reports that have concerns for the children of Cardiff, The MASH also deals with calls from concerned members of the public as well as professionals, ranging from teachers to probation officers seeking advice.


As part of this busy team, the admin team are an essential part of the daily running of this service ensuring that referrals and police reports are processed in an accurate and timely manner.


About the job
We are looking to recruit to 2 permanent 2 temporary posts.


A Higher Clerical Assistant is required to provide support to the Multi Agency Safeguarding Hub and case management social worker teams.

Duties include taking calls and processing various information using a computerised system to strict deadlines

What We Are Looking For From You

We are looking for a highly motivated worker with a great work ethic, who is able to work on his or her own initiative and as part of a team.

MASH is a fast-paced office with a high turn around on work coming through; attention to detail is paramount within this role.

We are looking for someone who is committed and has enthusiasm towards working within the Childrens Services Sector.

Who has a good knowledge and understanding of using different databases for client record management and a vast knowledge and understanding of the Microsoft Office packages.


Additional information
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be.

Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection.

This is supported in the general ethos of the Council and all schools.

The MASH Admin team are working under the Hybrid Working Model and work between their home and County Hall

This post is suitable for post-share.

  • Application Guidance
  • Behavioural Competency Framework

Additional Information:

  • Employee Charter
  • Recruitment of Ex-Offenders
  • Privacy Notice

Job Reference:
PEO02158