Medical Receptionist

Main Duties and Responsibilities Greet patients and visitors to the practice Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.

Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets. Ensure computerised appointment system is up-to-date.

Respond and/or redirect all patient and visitor requests accordingly. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed. Set-up of new patients onto the computer system. Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions. Ensure correspondence, reports, results etc.

are filed electronically in correct patient record Ensure reception and waiting areas are kept neat and tidy Re-stocking of information leaflets as appropriate Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

Undertake administration tasks as allocated on Ensure up-to-date maintenance of both computerised and manual filing systems (i.e.

patient notes). This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

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