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HRss Customer Service Team Leader
1 week ago
Location - Trafford Town Hall
Grade - Band 8
Salary - £36,298 to £38,296 per annum
Full Time Permanent 36.25 Hours
Closing Date - Sunday 30 April 2023 at 23.59
The Greater Manchester Shared Service (GMSS) is a partnership between Trafford Council and Greater Manchester Police, which was established early in 2017.
Based at Trafford Town Hall, our aim is to provide a first class, professional, HR and payroll shared service to employees and customers across both organisations.
We are looking to recruit a level 7 CIPD qualified HR professional to lead our fantastic Customer Service Team and help to deliver the GMSS business plan.
The post of Customer Service Team Leader will suit an individual seeking a challenge in a fast paced, high volume, customer focused environment who has a passion for service delivery.
You will have a sharp focus on our customers' needs and you will be ready to take this team to the next level.
This is a hybrid role with a mix of home and office based working at Trafford Town Hall in Stretford.
An ability to interpret policy, regulations and legislation to provide an in-depth HR advice service to our diverse customer group of Police Officers and Staff, Council and Schools Staff, Teachers and Leisure Trust employees and line managers, acting as an escalation point for the team.
Main Purpose of the roleTo significantly contribute to the overall effectiveness of the whole HR payroll and pensions service through monitoring of customer queries and providing feedback to teams, ensuring consistency of advice and assisting in the development of improvements and effective training
To manage and effectively motivate a high-quality team of first point of contact advisory staff and Policy Specialist Advisors, planning and allocating workloads to ensure demand and service levels are effectively met.
To be responsible for the delivery of a high-performing query and advice handling service providing expert guidance to customers where appropriate.
CIPD level 7 or equivalent in payroll or business management
***
A requirement of the vetting process is a minimum of 3 years residency in the UK.
For an informal conversation about the role please contact Carol McBurnie, Service Delivery Manager, on
About the benefits
Greater Manchester Shared Services needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons.
With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants.
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