German Customer Service Advisor

3 weeks ago


Wembley, United Kingdom Huntress Full time

Job:
German Customer Service Advisor


Hourly rate:
£12.66 per hour


Hours:
Office based, Monday to Friday, 9am to 5pm


Start date:

Thursday 19th January 2023**:

  • 3 to 6 months temp**
    Nearest station: Wembley Park (Office is 5minute walk from station)

The chosen Customer Service Agent will carry out duties such as:

  • Analyse all claims and investigate thoroughly using the relevant tools.
  • Give relevant compensations and goodwill gestures according to guidelines.
  • Communicate information about products and services to customers.
  • Report all relevant customers' experiences and comments to the Customer Engagement Team Coach/Team Manager.
The ideal Customer Service Agent will possess the following skills/knowledge:

  • Must be IT literate with strong working knowledge of Word/Excel and preferable Lotus Notes.
  • Ideally experience using Fidelio, Amadeus, Intranet, ePax, World Tracer etc.
  • Experience of using various CRM systems, must be tech savvy
  • Excellent written and verbal communication in English and fluent in German


Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.



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