Aftermarket General Manager

2 weeks ago


Croydon, Greater London, United Kingdom Marshall Motor Group Full time

The Role

What are the key accountabilities?
As an Aftermarket General Manager, you will have overall accountability for people and financial performance for our Croydon Centre.

With support from your Group Head of Business, you will:

  • Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
  • Drive a high performance culture, ensuring performance is rewarded and underperformance is managed
  • Oversee daily aftersales performance, ensuring it exceeds budget
  • Maximise by working with colleagues across the market area Mercedes Benz customer incentives.
  • Set financial and growth objectives for Parts & Service and plan accordingly to ensure profit targets are met
  • Accurately finalise dealership reporting, in line with group reporting frameworks
  • Develop and roll out dealership marketing and publicity strategies to support objectives
  • Support the dealerships to consistently achieve high levels of customer satisfaction
  • Ensure dealership activities are conducted in line with Marshall Motor Group, manufacturer and regulatory requirements

Do I need experience?


Given the nature of this role, it is preferred that you have previous experience as General Service or Parts Manager/General Manager level.

Manufacturer experience with Mercedes Benz would be beneficial, but isn't essential to the success of this role.

In additionto your previous experience, we are seeking individuals who display the following attributes:

  • Strong leadership skills with the ability to lead and motivate a diverse team
  • A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders
  • Strong analytical and problem solving skills, with the ability to foresee potential barriers
  • A commitment to the Marshall Values of People, Customers, Integrity and Innovation

This is an extremely exciting time for you to be joining Marshall as an organisation and the key benefits are-

  • Company Vehicle
  • 25 Days Annual Leave with Rising holiday allowance based on your length of service.
  • Matched pension contributions and free life assurance
  • Colleague discounts on new and used vehicle purchases, parts and servicing
  • Attainable progression for your personal development and career
  • Loyalty and Long Service Awards

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