Administrator

1 week ago

Oldham, Oldham, United Kingdom Greater Manchester Combined Authority Full time

Job Title:

Organisational Business Support Administrator

Date:

09/4/2021

Reporting Line:

Organisational Business Support Manager (Areas)

Salary:

4

Team:

Area 1, 2 or 3

Business Area:

Business Support

JOB PURPOSE

The Business Support Area Administrator will provide high quality, customer focused, flexible and timely support to assist with the reduction of risk to the people of Greater Manchester.


The role holder will be responsible for providing Organisational business support for Area based Service Delivery staff, receive enquiries from members of the public and Partners in writing, over the telephone and in person.


KEY RELATIONSHIPS

  • Operational Delivery teams
  • Leigh Technical Services
  • Corporate Support Directorate
  • External partner agencies
  • General public

KEY RESPONSIBILITIES

  • Provide an excellent level of Customer Service and present a positive impression of GMFRS and GMCA to both internal and external customers.
  • Provide effective administration business support in a range of activities* including payroll, minute/note taking, booking appointments for Delivery staff, arranging meetings, diary management, formatting letters and mail merges, ordering stock and uniform, providing administration support for example to the wider Areas and Bury Training Centre.
  • Deal effectively with enquiries and requests for services or information over the telephone and in person, from Delivery staff, users of the Community Rooms and general visitors.
  • Produce clear, accurate information at the request of the Area Management Team using a range of corporate databases and other Microsoft tools, analysing the data and identifying any ways in which business support could be improved.
  • Ensure that all business support functions are completed in an accurate and timely manner and in line with relevant processes and procedures, raising any concerns with your line manager.
  • Contribute effectively to the development, preparation and review of all procedures and systems, aligning them to service needs and objectives.
  • Maintain a high level of understanding of all Delivery staff activities and functions to provide cover and flexibility to meet the organisational Area based business need.
  • Manage individual performance against Area Team plans, agreed targets and KPIs.
  • Provide support at seasonal events as directed by Area Management Teams.

General

  • Work collaboratively with colleagues and stakeholders to enhance the role of Business Support throughout GMCA.
  • Personal commitment to continuous selfdevelopment and service improvement.
  • Through personal example, open commitment and clear action, ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications.
  • Take part in appropriate training, team meetings and appraisals as directed by the Business Support Manager.
  • Through innovation, continuously improve the use of public money in ways the public would value.
  • Act in accordance with the law and GMCA values and ensure that safety, sustainability, partnership working and inclusivity run through all Business Support activities.

NB:

This list of activities and responsibilities is by no means exhaustive, and the post holder may be required to undertake other relevant and appropriate duties as required.


KNOWLEDGE, SKILLS AND EXPERIENCE

Essential Knowledge & Experience

  • Educated to GCSE level or equivalent in English and Maths
  • Experience of providing effective office support service within a busy administrative environment
  • Experience of using corporate data management system to manage customer records
  • Competent user of Microsoft Office products
  • Experience of establishing effective relationships with internal and external stakeholders and members of the public
  • Able to demonstrate accuracy and attention to detail
  • Dealing with complaints (where relevant) and complaints handling procedures of GMFRS

Skills & Behaviours

  • Strong customer service and interpersonal skills
  • Experience of handling cash and reconciling accounts
  • Selfmotivation and ability to deal with a demanding workload and deliver consistently to deadlines
  • Ability to work flexibly and creatively as part of an effective team
  • Highly organised with the ability to multi task and prioritise workloads, working accurately and methodically
  • Excellent telephone manner, oral and written skills and IT literate
  • Commitment to high standards of customer care and public service
  • Occasional requirement to attend training courses
  • Willingness and ability to travel across the county when required, within a reasonable time to meet the role demands (individuals providing their own vehicle for use will be eligible for casual car user rate).

Corporate Duties
Avoid any behaviour which discriminates against your fellow employees, or potential employees on the grounds of their sex, sexual orientation, marital status, race, reli

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