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Administrator / Customer Care

4 months ago

Hockley, Birmingham, United Kingdom Swiss Time Services Ltd Full time
An administrator/customer advisor person is required for a watch repair company in Hockley.

Role Summary


This role will support STS watch service centre to achieve the company's strategy, to provide customers with both help and advice.

To process the items sent to STS in professional and timely manner.

Role Objectives

  • To deal with customers items and enquiries, timely
  • To ensure correct recording of information
  • To check and raise paperwork to send to customers
  • To assist in all areas of the administration department as required
Role Responsibilities

  • To book items onto the system including customer details and instructions, scanning paperwork including creating accounts
  • Proceed jobs on customer instructions, noting information and taking payment if required
  • Taking and making telephone calls to customers, assisting in enquiries
  • General filing and tidying
  • Producing & checking Invoices and items prior to sending, including commercial invoices for international deliveries
  • To assist walk in customers
  • To take in deliveries and pass to relevant departments
  • To assist in the despatch area, wrapping, boxing, bagging and sending via couriers
  • Liaising with other departments on the progress of parts/repairs
  • To deal with courier and customs enquiries
  • Ad Hoc office requirements as needed
Skills and Qualifications

  • Basic Microsoft office (Word, Excel, PowerPoint) or Google suite
  • Extreme attention to detail
  • Excellent communication skills.
  • Selfstarter
  • Good organisational skills
  • Professional at all times to customers and visitors
  • Adaptable to multiple roles dependant on business needs

Salary:
From £22,000.00 per year

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Hockley, SS5 4JH: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Reference ID:
Admin/Customer Advisor

Expected start date: 01/04/2023