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Front of House Manager

3 months ago

Horsham, West Sussex, United Kingdom Knepp Swallows Ltd Full time

Job Title:
Front of House Manager

Location:
Horsham

Salary:
£35K depending on experience

Job Type:
Permanent/Full Time - Approximately 40 hours across five working days.

Knepp is a 3,500 acre estate devoted to a pioneering rewilding project.

Using grazing animals as the drivers of habitat creation, and with the restoration of dynamic, natural water courses, the project has seen extraordinary increases in wildlife.


As part of this project, Knepp has created a butchery, producing award-winning beef, venison and pork from excess animals raised in the rewilding project.

As part of this new venture, the restaurant is able to showcase the best quality, wild range, organic meat, as well as produce from our new 3-acre organic market garden.

Our aim is to create one of the most exciting and sustainable culinary locations in Britain, with a dedicated local and national following.


The role:


This is a fantastic opportunity for a dynamic, enthusiastic, talented and passionate manager looking for a new challenge and to make a difference to the planet.

Working alongside a team of expert chefs, growers, butchers, stockmen and ecologists they will lead the creation of a unique restaurant at the heart of one of the UK's pioneering rewilding projects, establishing it as a trusted and revered food destination.


Responsibilities:

People:

  • To act as a role model to your team
  • To work within the management team to recruit the best people for the right roles
  • To develop, train and coach your team through appraisal and 'learning & development'
  • To own the delivery of all mandatory and craft training within your team
  • To bring fun to the workplace and ensure a happy, motivated, and focused team
  • To offer guidance to your team

Customer experience:

  • To ensure high customer experience and promote our ethos
  • To champion swift, efficient, knowledgeable and engaging restaurant, retail and tour service ensuring compliance by the team of standard operating procedures
  • To engage with the wider Estate team in the delivery of events

P&L:

  • To prepare and deliver achievable sales and EBITDA budgets
  • To manage the rota effectively to deliver target wage costs
  • To assist in engaging the team in the weekly targets and deliver agreed spendperhead and transaction targets
  • To ensure the daily banking and cash reconciliation is undertaken

Operation:

To maintain a safe workplace

  • To ensure the café/restaurant environment is well maintained and meets internal brand standards
  • To be responsible for the execution of paperwork and GP sales relating to restaurant
  • To ensure the daily banking and cash reconciliation is undertaken
  • To continuously manage FOH stock
  • To help create occasional popup/evening events
  • Working during service hours to ensure high levels of organisation and standards

Statutory:

  • Help with legal compliance and operating standards across the restaurant, retail and tour areas

Job Requirements:

  • At least two years management experience

Essential skills:

  • Team management
  • Work ethic
  • Fun and creative
  • Enthusiasm about sustainability

Employee perks benefits:

  • Wine training/tastings
  • Coffee on tap
  • Fixed days off
  • Team trips, safaris of the rewilding project, and annual parties
Please click on the
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CVfor this role.