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Contact Advisor
3 months ago
The role
The role itself entails authorising tyre requests made by our Kwik-Fit centres and third party providers for our fleet customers.
We will provide you with extensive training, helping you to gain the knowledge needed for this role.Key accountabilities
No two days are the same at Kwik Fit
- Achieving key maximum performance results measured on telephone statistics, speed and accuracy.
- Maintain high levels of customer awareness and flexibility.
- Report areas of improvement or concern to line manager.
- Work as a conscientious team member
- Promote a professional image of Kwik-Fit & Kwik Fit fleet operations at all times
- Adhere to brand and part fitment within defined parameters.
Skills & experience Our friendly service and top-level mechanical expertise is a winning combination that makes us heroes in the community.
Striking that balance as a Contact Centre Agent requires a special skill set including**:
- Proven track record of good customer relations, call centre experience and or Fast fit industry/fleet experience an added advantage.
- Computer literate.
- Basic keyboard skills.
- Good telephone manner.
- Commercial acumen.
- Problemsolving and analysis.
- Written and verbal communication.
- Excellent Customer Service skills.
- Ability to handle complex queries and challenging customer scenarios.
- An ability to learn new systems and processes.
- Excellent communication and relationship skills.
Additional Information
Various full time and part time shifts available
Monday to Friday 8.30am until 12.30pm, 1 in 4 Saturdays, 20 hours over 5 days
Monday to Friday 2pm until 6pm, 1 in 4 Saturdays, 20 hours over 5 days
Monday, Tuesday and Friday 2pm until 4pm, Saturday 8.30am until 4pm and Sunday 10am until 2pm, 23 hours over 5 days
Monday to Friday 8.30am until 5pm then 9.30am until 6pm rotation - rotational Saturday, 40 hours over 5 days
Job Reference:
KF10036
