Regional Manager

2 weeks ago

Hertfordshire, United Kingdom Forces Employment Charity Full time

Regional Manager (East of England)
Do you have passion and skills to help manage a full team? Could you champion them to train and upskill? Are you excited by innovation and helping the armed forces community to thrive?

Job Role:


The Forces Employment Charity offers a specialist programme developed to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.


Principal Responsibilities:

  • Develop and coordinate the delivery of the contract in the regional areas, including the management and supervision of the team in your area
  • Line management of the caseworkers in your allocated region including managing team absences and leave
  • Carry out regular one to one supervision and performance reviews with your team members
  • Continuously improve the case management of the caseworkers delivering the programmes, developing, and maintaining Case Management Guidance for each and audit case files monthly.
  • Report outcomes, opportunities, risks and issues across the programme to the National Manager in accordance with ISO 900
  • Review Incident Reports and report issues to the National Manager. Discuss any issues with staff resulting from incidents to strengthen operations where necessary and strive for continuous improvement.
  • Prepare regular reports in conjunction with the Business Development team for the commissioners in your region.
  • Continuously monitor quality assurance and outcomes reporting for the project
  • Support your staff to deliver monthly, high quality case studies for use by the Forces Employment Charity
  • Monitor team training, identifying skills gaps and opportunities to improve
  • Contribute to the development of new and existing partner and funding opportunities within your region and manage the operational relationships with key stakeholders in your region
  • Coordinate delivery of the programme with the wider Forces Employment Charity programmes
  • Deputise for the National Manager when required
  • To be flexible and complete any additional tasks asked of you by the National Manager and Deputy Chief Executive

Person Specification

Essential Competences:

  • Experience of programme management and line management.
  • History of successful relationship building and maintaining relationship of key stakeholders
  • Understanding of performance improvement and outcomes monitoring.
  • A working knowledge of the Justice System
  • Proven record of planning, managing, and delivering high quality services and outcomes in a demanding and fastmoving environment
  • Ability to exercise appropriate judgement and manage and mitigate risk.
  • Strong written and verbal communication skills.
  • Excellent IT skills
  • Driving licence and exclusive use of a car

Desirable Competences:

  • Empathy with Armed Forces personnel and an understanding of the challenges they face
  • Experience of using Outcomes Star
  • Management training and qualification

To apply, please submit your CV and cover letter by Midnight 8th March 2023
**Interviews to be scheduled for the week commencing the 13th of March 2023

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