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Regional Customer Service Officer

3 months ago

Edinburgh, Edinburgh, United Kingdom Search Consultancy Full time
Would you like to work for a company who truly believes in what they do?
And where helping is more important than profits?

If you are someone who enjoys providing a first class customer service and takes a genuine interest in people's needs then the role of a Customer Service Agent could be just for you.

Our client is committed to tackling fuel poverty and reducing carbon emissions whilst providing a first class customer service to those struggling to heat their homes.

As they enter their 6th year their vision and ethos remains the same, and due to a periodof growth you could become part of their dedicated Customer Service Team.

Based in their Edinburgh office you would be responsible for managing all customer enquiries and the completion of service levels in line with SLAs and KPIs.

The role of a Customer Service Agent requires you to liaise with local authorities, sub contractorsand customers, and the same high level of service is expected for each.


Alongside this your main responsibilities includes:

  • Manage incoming customer queries
  • Provide factual and relevant advise to customers
- ensure that your individual targets are met, and that excellent customer service is maintained.
Ensuring all individual targets are met, whilst maintaining excellent customer service

  • Proactively identify suggestions to improve service delivery
  • Manage all complaints and appeals within SLA timescales
Although our client will consider anyone with a strong customer service background you must be able to demonstrate the following experience and skillset:

  • Educated to a higher or qualified level
  • Experience of dealing with vulnerable customers (would be to your advantage)
  • Experience of general administrative duties
  • A problem solver who puts the customer first and seeks answers
  • Ability to explain complex issues in a simplified manner
  • A team Player
  • Wants to help people

The role of a Customer Service Agent is very varied and comes with its challenges, but it is very rewarding in the work that you do.

The salary for this role pays up to £22,500 (OTE £24,000) and they operate between the hours of 9am - 5pm Mon - Fri (37.5 hourworking week).