Customer Service Manager
7 days ago
\t* Provide supervision to a team of customer service co-ordinators, managing the day-to-day operations of customer services in partnership with the Regional Customer Services Manager
\t* Ensure our "customer journey" is delivered and that all touchpoints are executed throughout the developer's 24-month warranty period
\t* Effective and professional communication with customers to correctly manage customer expectations
\t* Issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
\t* Ensure accurate and speedy data input into the customer service operating system – Salesforce
\t* Ensure the correct and effective co-ordination of remedial tasks with the emphasis of resolving matters in a timely manner and in line with the New Homes Quality Code, whilst confirming actions to the customer
\t* Create positive working relationships with contractors and all other departments within Miller Homes Ltd
\t* Effective communications with contractors and other third parties to ensure business SLA compliance
\t* Deal effectively with all incoming communications such as telephone calls and emails, entering details accurately on to Salesforce in a timely manner
\t* Act professionally, courteously and with dignity and control at all times with customers, internal and external colleagues and subcontractors alike to uphold the core values of the business
\t* Focus on costs against budget and ensure that contra charges are in place with the relevant paperwork completed
", "About You": "We're looking for someone who is trustworthy, honest, and provides excellent feedback. You should be able to deal with difficult customers, clients, and situations calmly and professionally. Self-discipline, control, and a smart and professional personal appearance are essential. You should be a confident communicator, both verbally and in writing, and assertive. Experience of customer contact through all communication media, client and company confidentiality, and knowledge of residential property and our competitors are desirable."}
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Customer Service Representative
2 weeks ago
Edinburgh, Edinburgh, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Assistant. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries, and ensuring their satisfaction with our products and services.Key...
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Customer Service Representative
2 weeks ago
Edinburgh, Edinburgh, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Aftersales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries and...
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Customer Service Representative
2 weeks ago
Edinburgh, Edinburgh, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Aftersales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries and...
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Customer Service Manager
1 week ago
Edinburgh, Edinburgh, United Kingdom Miller Homes Ltd Full time{"About Us": "At Miller Homes Ltd, we're committed to building better places for people to belong, better homes for customers, and better places for communities to thrive and nature to prosper. We're creating a better working environment for our people, too.", "Job Description": "We're seeking a Senior Customer Services Co-ordinator to join our Customer...
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Customer Service Manager
1 week ago
Edinburgh, Edinburgh, United Kingdom Miller Homes Ltd Full time{"About Us": "At Miller Homes Ltd, we're committed to building better places for people to belong, better homes for customers, and better places for communities to thrive and nature to prosper. We're creating a better working environment for our people, too.", "Job Description": "We're seeking a Senior Customer Services Co-ordinator to join our Customer...
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Customer Service Administration Associate
1 month ago
Edinburgh, Edinburgh, United Kingdom Crown Office and Procurator Fiscal Service Full timePosition OverviewThis role presents an excellent entry-level opportunity for individuals interested in a dynamic administrative and customer service-oriented position.Whether you are embarking on your career journey or possess prior administrative experience and seek a new direction, a keen interest in the Criminal Justice Sector is essential.As part of a...
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Customer Service Manager
2 weeks ago
Edinburgh, Edinburgh, United Kingdom C&P Recruitment Full timeJob Opportunity: Experienced Customer Care Manager WantedC&P Recruitment is seeking a skilled Customer Service Manager to join our team in the East of Scotland. As a key member of our organization, you will be responsible for delivering exceptional customer service, quality, and safety standards on new build residential developments.Key...
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Customer Service Manager
2 weeks ago
Edinburgh, Edinburgh, United Kingdom C&P Recruitment Full timeJob Opportunity: Experienced Customer Care Manager WantedC&P Recruitment is seeking a skilled Customer Service Manager to join our team in the East of Scotland. As a key member of our organization, you will be responsible for delivering exceptional customer service, quality, and safety standards on new build residential developments.Key...
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Customer Service Manager
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Customer Service Manager
3 days ago
Edinburgh, Edinburgh, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesManage a team of colleagues to ensure excellent...
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Customer Service Manager
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Edinburgh, Edinburgh, United Kingdom EG Group Full timeJob Summary:We are seeking a highly motivated and experienced Starbucks Store Manager to lead our team and drive sales growth in our EG Group store. As a key member of our retail team, you will be responsible for managing store operations, ensuring excellent customer service, and promoting a positive work environment.Key Responsibilities:Store Operations:...
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Customer Service Manager
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Edinburgh, Edinburgh, United Kingdom EG Group Full timeJob Summary:We are seeking a highly motivated and experienced Starbucks Store Manager to lead our team and drive sales growth in our EG Group store. As a key member of our retail team, you will be responsible for managing store operations, ensuring excellent customer service, and promoting a positive work environment.Key Responsibilities:Store Operations:...
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Customer Service Manager
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Edinburgh, Edinburgh, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our team as a Customer and Trade Supervisor. As a key member of our store management team, you will be responsible for ensuring the smooth operation of our convenience stores during your shift.Key ResponsibilitiesManage the day-to-day activities of the store, including staff...
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Customer Service Manager
1 week ago
Edinburgh, Edinburgh, United Kingdom C&P Recruitment Full timeJob Opportunity: Experienced Customer Care Manager WantedAbout the Role:We are seeking an experienced Customer Care Manager to join our team at C&P Recruitment. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the highest standards of quality and safety on our residential developments throughout...
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Customer Service Manager
1 week ago
Edinburgh, Edinburgh, United Kingdom C&P Recruitment Full timeJob Opportunity: Experienced Customer Care Manager WantedAbout the Role:We are seeking an experienced Customer Care Manager to join our team at C&P Recruitment. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the highest standards of quality and safety on our residential developments throughout...
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Customer Service Representative
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Select Service Partner UK Ltd Full time £12Job Title: Customer Service Representative - Night ShiftJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Select Service Partner UK Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met...
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Customer Service Representative
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Select Service Partner UK Ltd Full time £12Job Title: Customer Service Representative - Night ShiftJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Select Service Partner UK Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met...
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Retail Customer Service Manager
5 days ago
Edinburgh, Edinburgh, United Kingdom Entain Full timeAbout EntainEntain is a leading sports betting and gaming company that prioritizes innovation, technology, and people. We're committed to creating a diverse, equitable, and inclusive future for our employees and the wider industry.Job SummaryWe're seeking a Retail Customer Service Manager to join our team in one of our exciting betting shops. As a key member...
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Retail Customer Service Manager
5 days ago
Edinburgh, Edinburgh, United Kingdom Entain Full timeAbout EntainEntain is a leading sports betting and gaming company that prioritizes innovation, technology, and people. We're committed to creating a diverse, equitable, and inclusive future for our employees and the wider industry.Job SummaryWe're seeking a Retail Customer Service Manager to join our team in one of our exciting betting shops. As a key member...
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Night Shift Team Member
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Select Service Partner UK Ltd Full time £12Job SummaryWe are seeking a Night Shift Team Member to join our dynamic team at Select Service Partner UK Ltd. As a Night Shift Team Member, you will be responsible for providing exceptional customer service and ensuring a clean, safe, and welcoming environment for our customers.Key ResponsibilitiesEngage with customers and provide an outstanding customer...
