Regional Customer Executive Head, EMEA London · Hybrid Remote

1 week ago

London, Greater London, United Kingdom CUBE Content Governance Global Limited Full time

Role: RegionalCustomer Executive Head, EMEA

L ocation: London - Remote First

Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance.

We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and change for the financial services industry. We deliver our services through a SaaS platform, powered by an innovative combination of AI and proprietary data ontology, to simplify the complex and everchanging world of compliance for our clients.

At CUBE, we are creating the future and are a company rooted in strong values, team spirit and commitment to our customers and wider communities. We serve some of the largest financial institutions globally and are expanding our footprint very fast. As we do so, we are keen for new talent to join us and realize their full potential to grow into leadership positions within the business.

Our Products:

RegPlatform is a technology platform that streamlines regulatory change management. It provides firms with a one-stop, continuously maintained inventory of global regulations, with effortless horizon scanning, integration capabilities and workflow management. RegPlatform combines industry leading AI technology with expert validated insights to simplify the complexities of multi-jurisdictional regulatory content.

RegBrain allows customers to apply CUBE's AI models directly to their own content, enabling faster release and feedback cycles. Our flagship AI services will be included, spanning structural detection, classification, entity extraction, summarisation, and recommendations. Available to customers and partners as APIs and via a UI.

Role mission:

We're looking for a Regional Customer Executive Head to lead our customer delivery within the EMEA region. You will be responsible for the entire EMEA delivery team and have oversight of the entire customer lifecycle within the region.

Responsibilities:

  • Take end-to-end responsibility for the mobilisation, delivery and benefits of onboarding projects for all our customers within the EMEA region
  • Lead and develop a team of Project Leads, Consultants, Regulatory SMEs and Integration Leads
  • Leadership and ownership of CUBE's implementation projects from initial customer engagement, statements of work, project tracking and exceptional delivery
  • Ensure unrivalled customer service and retention, by exceeding expectation and proactively managing any issues arising during the relationship
  • Once customers are in BAU, drive service utilization ratio through continuous improvement
  • Work closely with internal functions to ensure legal, financial and technical requirements are fully satisfied and approved for each customer engagement
  • Maintain existing and develop new relationships with partners and subcontractors as necessary to ensure customers receive a high quality, aligned service proposition

What we're looking for:

  • Experience working at a large consultancy firm and/or an enterprise bank, delivering and leading regulatory driven projects for financial institutions.
  • Someone with sound understanding of regulations and regulatory frameworks that are applicable to financial services industry / large enterprise banks.
  • Experience assessing and transforming operating models within banks
  • Experience leading change or transformation that leverages cloud-based tech solutions

Why Us?

Globally, we are one of a kind

CUBE are a well-established market leader within Regtech (we were around before Regtech was even a thing), and ourcategory-defining productis used by leading financial institutions around the world (including Revolut, Citi, and HSBC).

Growth & progression

Last year we grew by more than 50% and our growth journey is just getting started We are a dynamic, fast-pace workforce that is always seeking ways to accelerate our people, processes, services and products. We hire ambitious people that want to make a difference, share their ideas, "make it happen" and find better, smarter ways of working. Our future is shaped by our employees, so if you're someone looking for an opportunity to make a real impact, and progress your career alongside the business, it couldn't be a better time to join us

Internationally collaborative culture

With more than 400 CUBERs across 11 locations in Europe, the Americas and APAC, collaboration is key to our success. We are a diverse workforce united by a shared desire to reshape the world of regulatory compliance and make an impact. We champion sharing knowledge with colleagues from all over the world, in order to deliver the best results.

Innovative breakthrough technology

CUBE is an innovator. We pioneered the use of AI in the field of regulatory change and our state-of-the-art, cutting edge technology is helping financial services firms from all over the world, solve complex compliance challenges. You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that will reshape the world of regulatory compliance.

Work life balance

CUBE is a remote-first business so you will be able to design your home office and choose your own work equipment. We host monthly in-person meet-ups as a chance to get-together, share ideas and collaborate with other teams but we are advocates for remote working and we believe working remotely provides freedom to innovate, create and unlock global talent. Whilst our teams operate on a remote-first basis, we do appreciate that everybody is different, so we offer a number of credits per month for those that prefer to work within a shared office space occasionally.

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