Trainee Digital Careers Adviser

2 weeks ago


Gateshead, Gateshead, United Kingdom Education Development Trust Full time

  • Location
  • Gateshead (office & home working)Advertising Salary:
  • £24,331 per annum FTECareers Site Advertising End Date
  • 02 Jun 2024
    About the role:
***
Trainee Digital Careers Adviser

Location:
Gateshead (office & home based)

Job Type:
This is a full time (37 hours per week) Permanent role.

About the organisation
Education Development Trust has first-rate credentials in providing services that bridge the gap between education, training, and employment.

We have been a leading careers service provider in the UK for over 20 years and have a successful track record of managing programmes delivering careers, employment, and skills support.

A fantastic opportunity has become available to join the careers team as a Digital Careers Adviser

The roles purpose:


Provide Careers Information, Advice and guidance to adult and young people through a range of media, predominantly via telephone and webchat.

Also supporting a high-quality service, booking customers into a diary system for the delivery of the contracts covering North East, Yorkshire and Humber and South East.

Providing additional support to the Tele-digital Manager and Team including management information, administrative tasks and promotional activities.

Person specification:
Knowledge

Essential

  • General standard of education
  • An understanding of and a commitment to equality of opportunity for all
  • A willingness to undertake professional development and training.
  • Recent experience of working with adults in a related field, ideally determining need and supporting customer choices.
Desirable

  • An understanding of Career Advice and Guidance or similar services
Experience

  • Recent Contact Centre experience or experience of using telephony as part of an employed role
  • Work based experience of digital and social media (Desirable)
  • Experience of working in Career Advice and Guidance or similar services (Desirable)

Interview details:
An Interview day will take place W/C 10 June in Gateshead. Second interviews, if required, will be held at a later date.

Interview Process:

Salary & Benefits

Salary:
£24,331.00 per annum (annual increments based on performance)

Benefits include:

  • 30 days holiday plus bank holidays (pro rota)
  • Matched Pension Scheme
  • Life Assurance
  • Discounted gym memberships
  • Health care cash plan
  • Retail discounts
  • Cycle to work scheme.
  • Wellbeing App
IND1

About the organisation:

***- Education Development Trust has first-rate credentials in providing services that bridge the gap between education, training and employment. We have been a leading careers service provider in the UK for over 20 years and have a successful track record of managing programmes delivering careers, employment and skills support.- To find out more about the careers service at Education Development Trust, please click here.- Please Clickhere to see our Annual Impact Review for 2022/2023, which highlights the ways in which our work has impacted lives around the world - and the progress we have made since 2021/2022.
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