Rider Engagement Associate
2 weeks ago
The Team
At Deliveroo, it is our mission to build the definitive food company. In order to do that, we're building a company where everyone can belong, grow and do the best work of their lives.
:
The Rider Engagement team sits within the UKI Operations department and is focused on improving the experience of our riders, restaurants and customers through obtaining, understanding and acting on rider feedback and insights.
:
The Role
As a Rider Engagement Associate you'll spend your time meeting with and talking to riders - whether that's at events or on the phone.
You'll be helping them understand the best ways to work with Deliveroo and collecting feedback about how we can improve all parts of the rider experience.
You'll be getting to the root of the interactions between riders, restaurants and customers by holding events and focus groups with riders, calling riders to understand their point of view, and building relationships with riders across the UK and Ireland.
- Monitor rider sentiment and operational metrics across UK & Ireland, report and contribute to a strategy for engagement
- Run in person events with riders in the United Kingdom and Ireland
- Work closely with stakeholders and external partners to launch key rider engagement projects in various markets
- Report on the effectiveness of rider events and engagement initiatives against KPIs, and share rider feedback with internal stakeholders to drive future engagement priorities
- Plan and execute rider events across United Kingdom and Ireland, gathering rider feedback and ensuring riders have the knowledge and support to complete deliveries safely
- Own initiatives from ideation to completion, implementing innovative campaigns to increase rider engagement and retention while testing and learning to optimise existing programs
- Build relationships with external stakeholders, including local councils and authorities to find opportunities to improve rider frustrations through collaborative engagement efforts
Requirements
:
- Bachelor degree or equivalent working experience in relevant positions
- A selfstarter attitude that's able to quickly adapt to changing processes and priorities
- Ability to influence and work with multiple internal and external stakeholders
- Strong written and verbal communication skills
- A proven ability to organise successful events
- An empathetic attitude: you know how to listen and collect feedback effectively
- Strong organisation skills and experience running events and/or focus groups
- Willing and be able to travel regularly for rider events and meetings across the United Kingdom and Ireland
Please note this role requires travel across UK&I and you will be offsite for an average of 3 days a week
Why Deliveroo?
Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world.
We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there.
We move fast, value autonomy and ownership, and we are always looking for new ideas.Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare.
We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.
That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.
All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
-
Rider Content Associate
2 weeks ago
London, Greater London, United Kingdom DELIVEROO Full timeWhen you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 12 countries with...
-
Senior Operations Associate, Rider Onboarding
2 weeks ago
London, Greater London, United Kingdom DELIVEROO Full timeSenior Operations Associate, Rider Onboarding & Compliance Customer Care London, UK (HQ) Permanent Ready to apply? Get started with your online application Our mission is to transform the way you shop and eat, bringing the neighborhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and...
-
Senior Operations Associate, Rider Onboarding
2 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeOur mission is to transform the way you shop and eat, bringing the neighborhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, as they want...
-
Senior Client Operations Associate
2 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeTHE ROLEWe're looking for a talented person to join the Rider Services Center department, a bustling and vibrant team who help riders get out on the road and support them once they're there. This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities.Reporting into the Rider Services Performance Lead,...
-
Motorbike Emergency Alarm Response Rider
2 weeks ago
London, Greater London, United Kingdom Banham Full timeCalling all Motorbike RidersHow would you like a job where you are only working half the year but get paid for a full year, can take a three-week holiday but only use one week of annual leave, and get to ride an excellent quality motorbike, whilst working for a Market Leading Company - to top it all the role also offers a great work-life balance So, If the...
-
London, Greater London, United Kingdom Rider Levett Bucknall UK Limited Full timeTalent Acquisition Consultant, Data Centre Construction (12mth Maternity Cover)Vacancy Location LondonThis is a Full-Time Permanent vacancy.Job Description:Rider Levett Bucknall (RLB) is a prominent international property and construction consultancy currently undergoing an exciting expansion with ambitious growth plans to meet our 2030 strategy.We are...
-
Motorbike Emergency Alarm Response Rider
2 weeks ago
London, Greater London, United Kingdom Banham Full timeCalling all Motorbike RidersHow would you like a job where you are only working half the year but get paid for a full year, can take a three-week holiday but only use one week of annual leave, and get to ride an excellent quality motorbike, whilst working for a Market Leading Company - to top it all the role also offers a great work-life balance So, If the...
-
Team Secretary
2 weeks ago
London, Greater London, United Kingdom Rider Levett Bucknall Full timeVacancy Salary- £Competitive Vacancy Location- London This is a _permanent_, _full time_ vacancy_. _THE VACANCYTitle: Team SecretaryLocation: LondonReporting to: Partner, Head of Carbon & EnergyThis is a key role supporting the Partners, providing an efficient and responsive level of support and managing their time. The role will be responsible for complex...
-
Senior Associate
2 weeks ago
London, Greater London, United Kingdom Rider Levett Bucknall Full timeOur dedicated Building Surveying Team at RLB proactively manage and undertake surveys, formulate designs and specifications, administrate projects and programmes plus various other bespoke services to ensure our clients estate remains well maintained and achieves its full potential. We additionally provide extensive commercial services which include...
-
Senior network consultant
2 weeks ago
London, Greater London, United Kingdom Rider Levett Bucknall UK Limited Full timeTalent Acquisition Consultant, Data Centre Construction (12mth Maternity Cover) This is a Permanent , Full Time vacancy. Reporting to: Head of Talent Acquisition RLB is a leading international property and construction consultancy, currently embarking on an exciting expansion journey with challenging growth plans to meet our 2030 strategy. We are actively...
-
Broker Engagement Associate
2 weeks ago
London, Greater London, United Kingdom AXIS Insurance Full timeThis is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS,...
-
Client Engagement Associate
2 weeks ago
London, Greater London, United Kingdom Mason Blake Full timeOur client is a leading Hedge Fund renowned for their culture and dedicated approach. Due to continued success, they are now seeking a skilled Client Engagement Associate to join their dedicated team on a permanent basis. Reporting directly to the Head of Client Services, the Client Engagement Associate will take on the following dynamic...
-
ESG Engagement Associate
2 weeks ago
London, Greater London, United Kingdom Mason Blake Full timeOur client, a highly regarded institutional asset management firm is looking to hire an ESG Engagement Associate with a specialist climate focus. The successful candidate will be responsible for shaping the firm's response to the climate challenge and the firm's Net Zero commitment. Key Responsibilities: Drive corporate engagement activities and develop...
-
Patient Engagement Associate/writer
2 weeks ago
London, Greater London, United Kingdom MEDiSTRAVA Full timeMEDiSTRAVA (an Inizio company) is an exciting and innovative leader in the field of medical communications. We combine specialized, industry-leading teams in strategy, medical excellence, evidence generation, market access, patient engagement, clinical trial optimization, medical analytics, and corporate and investor communications to provide targeted...
-
Warehouse Associate
2 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeLocation: - Vauxhall E11, onsitePay: £13.05 per hour paid in weekly arrearsPart - time 15 hours per week About Deliveroo Hop Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and...
-
Associate, Strategic Engagement
2 weeks ago
London, Greater London, United Kingdom Aon Full timeAssociate, Strategic Engagement Aon is recruiting for an Associate to join Aon's Strategic engagement team in Inpoint (London, UK). This role can either be a hybrid or office based role. This is a relationship focused role where you will have responsibility for partnering with Aon clients to develop relationships and ensuring success of their strategic...
-
Associate, Strategic Engagement
2 weeks ago
London, Greater London, United Kingdom Aon Corporation Full timePosting Description:Associate:Aon is recruiting for an Associate to join Aon's Strategic engagement team in Inpoint (London, UK). This role can either be a hybrid or office based role.This is a relationship focused role where you will have responsibility for partnering with Aon clients to develop relationships and ensuring success of their strategic...
-
Associate, Strategic Engagement
2 weeks ago
London, Greater London, United Kingdom Aon Full timeAssociate, Strategic Engagement Aon is recruiting for an Associate to join Aon's Strategic engagement team in Inpoint (London, UK). This role can either be a hybrid or office based role. This is a relationship focused role where you will have responsibility for partnering with Aon clients to develop relationships and ensuring success of their strategic...
-
Associate, Strategic Engagement
2 weeks ago
London, Greater London, United Kingdom Aon Hewitt Full timeAssociate, Strategic Engagement Aon is recruiting for an Associate to join Aon's Strategic engagement team in Inpoint (London, UK). This role can either be a hybrid or office based role. This is a relationship focused role where you will have responsibility for partnering with Aon clients to develop relationships and ensuring success of their strategic...
-
London, Greater London, United Kingdom Rider Levett Bucknall UK Limited Full timeTalent Acquisition Consultant, Data Centre Construction (12mth Maternity Cover) Vacancy Location London This is a Permanent , Full Time vacancy. THE VACANCY Division: Human Resources Location: London Reporting to: Head of Talent Acquisition RLB is a leading international property and construction consultancy, currently embarking on an exciting...