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Service Advisor

2 months ago

Pickering, North Yorkshire, United Kingdom AUTO ELITE NETWORK Full time

Service Advisor
Pickering, North Yorkshire Full time

  • Unleash your full potential with a permanent, fulltime opportunity
  • Experience a flexible work schedule
  • Monday to Friday 8am to 6pm, and Saturdays on a rotational basis, with the added perk of a timeoffinlieu when you work a Saturday.
  • Showcase your expertise and bring your Service Advisor skills to the table
  • Previous experience is essential, and experience with Pinnacle is a definite plus
  • Get ready to earn a competitive salary of
    £27,500.00 per annum with an
    OTE of £33,500.

00:

  • Join a dynamic and growing team

The JOB
The key responsibility of this role is to achieve the highest possible customer satisfaction.


You will be responsible for greeting customers as they drop off their vehicle for servicing, updating them throughout the day as to whether there is additional work that needs to be carried out and informing them of the costs involved, liaising with the workshop and parts department to obtain regular progress updates, producing invoices for the customer and generally ensuring that the whole service process runs smoothly for the Retailer from start to finish.


Customer follow up will also be required to maintain contact and ensure they were completely satisfied, that their expectations were met, any issues are addressed and their custom is retained.


You will maintain data quality by accurately and vigorously collecting, managing and inputting all customer contact and vehicle data into an IT system to maximise the quality and content of the customer database.

Other duties include handling customer enquiries, processing customer correspondence and promoting products by explaining the value of additional work.

Salary:
From £27,500.00 per year

Benefits:

  • Company events
  • Company pension
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Commission pay
  • Performance bonus

Ability to commute/relocate:

  • Pickering: reliably commute or plan to relocate before starting work (required)

Experience:

  • Motor Trade or Dealership: 1 year (required)
- service advisor: 1 year (required)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person