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Welcome & Service Assistant

4 months ago

Magherafelt, United Kingdom National Trust Full time

Welcome & Service Assistant Position at Springhill

As the welcoming face of our properties, your main tasks will include greeting visitors in a friendly manner, providing information about the property, addressing inquiries, and ensuring everyone enjoys a pleasant and memorable visit.

  • Salary: £11.64 per hour
  • Contract/Duration: Until 31st December 2024
  • Hours/Working Pattern: Mostly weekends with occasional weekdays in July and August

This role offers hourly pay on a fixed-term basis. While we strive to maintain a consistent working schedule, flexibility is key as adjustments may be required to accommodate business needs.

Under the guidance of the Welcome Manager, you will collaborate with a team of professionals at Springhill. Your daily responsibilities will revolve around delivering exceptional customer service, addressing visitor queries, and tailoring information to meet their needs effectively.

Great visitor experiences are at the core of our vision, ensuring every individual feels valued and engaged through outstanding service delivery. If you have a passion for customer service excellence, this role is perfect for you.

We are seeking individuals who:

  • Have a customer-centric approach and recognize the significance of outstanding service
  • Are team players while also capable of working independently
  • Demonstrate strong organizational skills and adaptability
  • Are eager to acquire new competencies
  • Possess a positive mindset

Benefits Package:

  • Generous pension scheme of up to 10% of basic salary
  • Complimentary access to National Trust sites for you, a companion, and your children
  • Tax-free childcare program
  • Rental deposit assistance
  • Season ticket loans
  • EV car leasing program
  • Work perks including gym memberships, shopping vouchers, and cinema discounts
  • Up to 32 days of holiday entitlement based on tenure, along with holiday purchase option
  • Flexible working arrangements
  • Employee support services
  • Free parking at most trust locations

Join us in fostering an inclusive environment where diversity is embraced, and everyone feels a sense of belonging. We aim to create a welcoming space for all individuals within our teams. Learn more about the perks we offer to enhance your experience by visiting our website.