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Customer Service Advisor
3 months ago
Overview
Evening & weekend hours
We are looking for a confident, motivated and people focused Customer Service Advisor to join our professional team of Customer Service experts on a part-time basis.
We are currently offering hours a week contracts with some flexibility around hours.
This role is to join our evening and weekend combi team. Shifts will be between Monday - Friday 3pm - 9pm and Saturday - Sunday 7am - 6pm
Availability to work at least 1 weekend day is required.
Key responsibilities
Key Responsibilities:
- You'll respond to customer service enquiries through both voice and nonvoice contacts into the Customer Service Team.
- Exceeding customer expectations and delivering the best experience possible.
- You'll take accountability of making key customer service decisions to resolve issues.
- Take ownership, balancing both the customer and business needs.
- Through coaching our customers you'll help them to understand how best to shop with us, including online and via our new Screwfix app.
- Delivering against Key Performance Indicators.
- Maximising relevant sales opportunities.
- Providing accurate and valuable customer insight to drive continuous improvement for customer and colleague processes.
Required skills & experience
Who you are...
- Proven capability to deliver the highest levels of customer service, highly articulate and empathetic with good problemsolving methodology.
- A passion for delivering exceptional customer service and going above and beyonf to ensure the best possible customer experience.
- A confident yet balanced decision maker for customer service scenarios.
- A team player who is able to work effectively as a collective to create a fantastic team environment and work culture.
- Previous experience of working in a customer service environment is essential, in a Contact Centre environment would be desirable.
What's in it for me?
- 28 days' holiday, increasing with each years' service
- Award winning pension scheme up to 14% Kingfisher contribution
- 20% discount with Screwfix and B&Q
- Discounted healthcare and life cover
- Company share save scheme
- Recognition & Loyalty rewards
- Inhouse training and development and clear development path
- Ongoing and structured training and development to drive your career progression
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
