Customer Service Advisor

3 weeks ago


Harrogate, North Yorkshire, United Kingdom Nigel Wright Group Full time
The Company

Customer Service Advisor.

Harrogate

£24,000

40 hours per week. Flexible with start and Finish times and 1 day working from home.
This is an exciting opportunity to join a well established manufacturing business in the Tech space.

The business grew exponentially during covid with a turnover of £80 million and is growing from strength to strength, making this an exciting time to join and develop your career with this organisation.

About the Role

  • Answering inbound calls quickly and efficiently, relaying correct information back and advising customers to resolve any outstanding issues
  • Proactive reporting to customers regarding their orders or delivery issues.
  • Take full ownership for all queries received, following through to resolution and ensuring customers are kept updated throughout
  • Ensure thorough and concise notes are recorded throughout query process to provide a clear audit trail
  • Investigate and resolve customer complaints, escalating root cause to management once resolved to aid preventative action to be taken
  • Office experience with clear, professional, confident telephone manner
  • Pleasant, friendly style with a genuine desire to please the customer by showing appropriate levels of understanding and empathy to the customers' situation whilst actively listening to understand customers' needs
  • Proficiency in actively solving problems and influencing customers to accept outcomes
  • Highly resilient and able to handle complaints, even when dealing with difficult customers
  • Good practical understanding of working with Microsoft Office
  • Ability to multitask, be organised, agree priorities and meet deadlines

Benefits:

  • Staff Discount of tech products
  • Private Healthcare
  • Complimentary eye test
  • Life and Critical illness cover
  • Regular Social events
  • 22 days holiday plus bank holidays, with an extra day for every year of service up to 5 years.
  • 40 hours per week. Flexible with start and Finish times and 1 day working from home.
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