Call Centre Operator

2 weeks ago


Billingham, Stockton-on-Tees, United Kingdom Nems Market Research Full time
Call Centre Interviewer - Nems Market Research

Billingham

Permanent

Full time hours per week

Monday - Friday - Set shift pattern ranging from 10:00am start - 8:15pm finish

£10.77 p/h plus bonus

Call Centre Interviewer required with an immediate start.

6 month probationary period.

Description:


This will involve conducting outbound market research interviews with members of the public; this does not include selling of any kind.


You need the ability to keep the interviews as short and as engaging as possible, in order to get good quality answers, ensuring the conversation remains on track.


As our computer-assisted telephone interview facility is continuing to expand, we now have a vacancy for a full-time telephone interviewer.

This is the perfect role for an ambitious individual to join a friendly, motivated, and enthusiastic team.

Responsibilities:

  • Interviewing the general public via telephone to receive respondents' views and opinions on specific topics.
  • Meeting performance and quality targets.
  • Quality control checking of upandcoming surveys.
  • The ability to understand our personalised computer system.
  • Communicating with team leaders to report feedback.
  • Additional duties in other departments when the demand is high.
Key Skills

  • Professional and polite telephone manner.
  • Good basic computer knowledge.
  • Excellent communication skills.
  • Team Player.
  • Organised and selfmotivated.
Desirable

  • Previous Call Centre experience.

Job Types:
Full-time, Permanent

Salary:
£10.77 per hour

Benefits:

  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Work Location:
In person
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