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Reception / Patient Support

4 months ago

Billingham, United Kingdom queensway dental clinic Full time

**We are looking for an enthusiastic Receptionist / Patient Support Adviser to join our front of house team at Queensway Dental Clinic in Billingham.**

Responsibilities include:

- Providing 5-star customer service for all patients
- Ensuring the patient journey is always followed
- Welcoming patients to the practice and ensuring a comfortable and relaxed environment is maintained
- Assisting patients with booking appointments and making payments
- Talking to patients about dental and skin treatments and preparing information packs
- Answering calls in the patient support hub

Essential Experience:

- Excellent spoken and written communication skills
- Experience of working in a fast-paced, customer focused environment
- Proficient computer skills in outlook, word and excel

Beneficial Experience/ Qualifications:

- Experience in a receptionist or call centre role
- Experience of using patient relationship management (CRM) system

Personal attributes:

- Caring and considerate manner
- Team player
- Pro-active approach
- Professional attitude
- Excellent communication skills
- Proud ambassador of the Queensway brand

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: From £11.50 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

**Experience**:

- reception/call centre: 1 year (preferred)

Work Location: One location