Transitions Assistant Manager

2 weeks ago

Normanton on Trent, Nottinghamshire, United Kingdom Healthnet Homecare Full time

We are looking for a Transitions Assistant Manager to join our busy operations department.

If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help to make a difference to patients' everyday lives, then this is the opportunity for you

Main Responsibilities: To contribute to the growth and success of the Company through building and leading a transitions team, being accountable for ensuring key KPI's/quality parameters are executed and completed in a timely manner along with participation in both the hiring and performance management processes.To manage and maintain transitions, bringing significant business improvements, alongside training and development needs. Tasks change frequently to satisfy ever-changing demands, requiring a demonstration of significant versatility and a flair for adaptability. In addition to this, a positive response to pressure is essential in a fast-paced, dynamic and varied working environment.

Manage and lead the transitions function, to achieve and maintain agreed service level targets by ensuring adequate numbers of trained and qualified staff are available.

  • Lead, motivate and coach all members of the team to ensure maximum performance.
  • Assist in the recruitment of transitions colleagues according to agreed standards to ensure that staffing levels and care quality remain at a high level.
  • Provide the necessary training and motivation to develop a team capable of delivering exceptional service.
  • Provide regular evaluation and feedback on performances and dealing with underperformance through the application of Performance Management processes, ensuring optimal service level is achieved.
  • Conduct and follow-up quarterly appraisals to ensure that key development plans put in place to benefit both the business and the individual are fit for purpose.
  • Carry out Training needs analysis, identifying colleagues for further development as part of the succession planning process.
  • Assist the Site Operations Manager and other team members in support of daily workload, as required. Ensure the team workload is equally distributed and managed. Re-prioritise workload as required to achieve the Department/ Team service levels.
  • Responsibility for the standards of training, compliance with training requirements and the maintenance of training records for all transitions colleagues.
  • Compliance with KPI targets set for the department.
  • Ensure timely processing of documents following receipt of incoming prescriptions and email correspondence
  • Monitor real time prescription workflows, taking action to maintain target service levels
  • Plan allocation of breaks, holidays, and training of the team within the set parameters to ensure that adequate staffing levels are maintained to handle the team workload.
  • Carry out Return to work interviews, Disciplinary Investigations and Carry out Disciplinary actions up to and including Written Warning.
  • Adhere to all HR policies and procedures and all current security procedures to ensure the safekeeping of all company and customer property and all statutory and company regulations.
  • Provide support for investigating and responding to complaints regarding the transitions service.
  • Liaise with internal functions regarding issues relating to the transitions team.
  • Capture, record and resolve all Customer Complaints relating to all elements of the business in a professional manner.
  • As identified by Line Management, produce, and analyse reports and data to ensure that the Management team receives all required information for further analysis and future development.
  • Identify opportunities to improve business processes within the team.
  • Input in cross functional projects to deliver future improvements to HealthNet's Service offering.
  • Key holder responsible for opening/closing of site

What experience and skills are we looking for?

Desirable

  • NVQ Level 3 in Pharmacy Technician or equivalent (Desirable)

Essential

  • Excellent written and verbal communication Skills
  • Computer literacy
  • Minimum 12 months in a pharmacy environment at a supervisory level
  • Proven track record of achieving activity targets.
  • Experience of Quality Management standards

Personal Skills & Qualities:

  • Ability to develop and sustain a professional transitions team by showing mutual respect, honour and integrity, strong professional image and personal credibility.
  • Well-honed communication skills with a flexible approach.
  • Strong coaching skills; capable of building, developing and motivating a transitions team and to maintain a positive working environment.
  • Self-motivated, dedicated with a committed approach showing interest in understanding the business and industry.
  • To be proactive and motivated responding positively to new challenges.
  • Ability to interpret and work to KPI's

What we offer:

  • Competitive salary structure
  • 25 days holiday + bank holiday
  • Pension Scheme
  • Ongoing training and development
  • Professional registration fees paid
  • Employee Assistant Programme including 24/7 hour access to remote GP appointments.
  • Refer a friend scheme
  • Uniform provided
  • Kit bags for all Homecare Nurses
  • Eyecare Vouches
  • Perks and benefits via Perkbox
  • Long service awards.

If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference.

Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.

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