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Customer Care Assistant

4 months ago

Bristol, Bristol, United Kingdom Irlam Associates Full time

Job description

Customer Care Assistant

Pay : 11.44 per hour

Hours: 25 hours minimum with opportunities to do extra hours

Location:
Liverpool Airport

Purpose:

To assist passengers requiring special assistance throughout their airport journey.

Key Responsibilities:

  • Customer assistant through the airport, providing high quality customer service.
  • Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.
  • Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
  • Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
  • Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.
  • Assist passengers that are transferring flights
  • Communicate to the control and supervisor team recording any additional passengers.
  • During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.
  • Use equipment safely and professionally.
  • Provide manual lifting assistance as required.

Pay:
From £11.44 per hour

Expected hours:
No less than 25 per week

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekend availability

Application question(s):

  • Have you been a resident in the UK for 5 or more years (Since April 2019)?
  • Can you commute to Liverpool Airport for a mixture of shifts consisting of earlies, lates and night shifts? (Shifts can start as early as 3:00 AM)
  • How many jobs have you had in the last 5 years (Since April 2019)?

Experience:

- customer service: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

Job Types:
Full-time, Part-time

Pay:
From £11.44 per hour

Expected hours: 32 per week

Benefits:

  • Free parking
  • Onsite parking

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Flexitime
  • Monday to Friday
  • Weekend availability

Application question(s):

  • Are you living in UK since more than 5 years (Since 2018)?

Experience:

- customer service: 1 year (required)

Licence/Certification:

  • Driving Licence (required)

Work Location:
In person