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IT Helpdesk Support Apprentice
2 weeks ago
Who you'll be working for:
Enhanced are leading providers of IT solutions to medium sized organisations. Enhanced has grown and developed over the years since formation in 1994.
The company was purchased in 2007 through a management buyout by the Board of Directors, together withother long serving key people.
The management team continues to build on the excellent reputation and success Enhanced have enjoyed over the years in providing organisations from a variety of sectors, with the complete IT solution to cope with today's competitiveworld.
Enhanced work across a number of vertical markets and have a wealth of experience with both legal and accountancy firms.
What's in it for you:
This role will allow you to gain experience of maintaining key infrastructure support processes, ensuring requests for support are dealt with according to agreed procedures, investigating issues, collecting performance statistics and creating reports andmanaging the configuration of end user devices from point of purchase through to deployment ensuring the end user is satisfied with the end result and informed of progress during the lifecycle.
You will be responsible for:
- Managing the configuration of end user devices (laptops, desktops and tablets) from point of purchase through to deployment.
- Receiving inbound phone calls in relation to tickets
- Involvement in internal project work or onsite support visits within the role
- Undertaking and documenting all support calls and issues in accordance with required Enhanced standards, methods and procedures
- Documenting details of all hardware and software items that have been installed so that configuration management records can be updated
- Monitoring the progress of requests for support and ensure users and other interested parties are kept informed
- Planning and organising own work effectively
- Prioritising requests for support in a systematic manner with a very sharp focus on attention to detail
You will need the following skills:
- Highly organised and focused
- Comfortable and confident in using the telephone as a communication tool
- The desire to progress and a positive and proactive attitude to selfdevelopment
- Hold an interest in computing and changes in the IT industry. You may be helping friends and family with all things IT and love to build PC's
- Determination to provide fast, highquality support services
- Committed attitude towards a firstclass customer service
- Clear written and verbal communication skills
- A technical understanding of PC's and common operations
- A driving license with access to a vehicle is desirable.
Entry requirements:
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Working week:
37.5 hours per week.
Future prospects:
92% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Important information:
QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
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