Office Administrator

1 week ago


Macclesfield, Cheshire East, United Kingdom Higgins Full time
We're looking for a proactive and efficient Office Administrator to join our team in Macclesfield.

Within this role, you will work as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way.

You will need to be consistent in delivering a quality service to our clients.

Responsibilities

  • Providing customer service to customers, engineers and suppliers.
  • Arranging appointments for customers in a cost effective and organised manner.
  • Dealing with queries from customers.
  • Rescheduling appointments using our job management system, SimPRO.
  • Logging current jobs onto our job management system/database.
  • Working with Managers, engineers and Subcontractors to organise and schedule work.
  • Updating and changing information as the job changes.
  • Ordering Materials via purchase orders and issuing works orders to subcontractors
  • Handling calls and communicating between the customers and engineers.
  • Keeping all activity logged and uptodate in an accurate manner.
  • Liaising with staff at customer sites keeping them uptodate with progress information.
  • Working to ensure engineers days are planned maximising productivity & rearranging works where necessary to optimise the engineers route.
  • Ensuring that engineers are using and updating their job sheets correctly.
  • Ensuring jobs raised in the job management system are booked in within target.
  • Typing & sending quotations to customers.
  • Management of engineers vehicles, booking repairs, MOTs etc.
  • Logging assets and signing in and out to engineers, keeping up to date records.
  • Tracking engineers qualification expiry dates and booking training courses.
  • Adhoc admin duties

Requirements:

  • Experience within a construction/maintenance organisation (desirable)
  • IT Literate (SimPRO Experience would be desirable)
  • Excellent Customer service skills.
  • Excellent work ethic.

Job Types:
Full-time, Permanent

Salary:
From £22,000.00 per year

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Work Location:
In person

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