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Senior Systems Engineer

3 months ago

Norwich, Norfolk, United Kingdom Technique Recruitment Solutions Full time

SENIOR SYSTEMS ENGINEER

REPORTS TO:
Service Delivery Manager

HOURS:
Full Time (37.5 p/w)

THE ROLE
Technique Recruitment Solutions is a specialist recruitment agency working with a fundamental, fast-paced local IT company based in Norwich.

Due to continued growth, our clients has found the need to recruit a Senior Systems Engineer to become a part of theirbusy Service Desk team.

As a Senior Systems Engineer you will be responsible for providing both onsite and remote technical support for the employers growing client base.

You will be responsible for managing complex technical matters with client IT systems,ensuring SLAs are met. Acting as an escalation point for the Systems Engineers. The role will involve fault diagnosis and resolution, providing onsite, remote and telephone support for client infrastructure and end-users.

CANDIDATE DETAILS

You should be comfortable working on your own on IT issues but equally be able to work as part of a lively service desk of like-minded engineers.

Our client is a growing MSP, they pride themselves on the service they provide, therefore, client service is justas important to them as IT ability.


KEY RESPONSIBILITIES

  • To install and maintain IT systems in line with specifications, to ensure client requirements and deadlines are met, and that systems are fully secure.
  • Provide 3rd Line diagnosis and resolution, maintaining a high level of technical knowledge and ensuring the team can learn from you.
  • To maintain appropriate documentation in our documentation system
  • Work in accordance with company values, policies, procedures and standards.
  • Create knowledge articles to assist with future incident resolution
  • To implement projects in line with our standards
  • Working as part of a team to help meet KPI's and customer satisfaction

ESSENTIAL SKILLS

  • Excellent problem solving and customer service skills


 Microsoft 36
  • IT Security and securing identity in the cloud
  • Working knowledge of an RMM tool
  • Windows Server 2012 onwards
  • Windows Desktop
  • Networking technologies including LAN/WAN
  • DHCP/DNS
  • Virtual environments (Hyper-V/VMWare)
  • PowerShell scripting
  • Microsoft Azure

DESIRABLE SKILLS

  • Have worked for an MSP before
  • Cisco Meraki
  • Automation skills
  • Problem management
  • Understanding of ITIL methodologies
  • Project management/implementation experience
  • IT Security and securing identity in the cloud
  • Leadership

BENEFITS:

  • Flexible working
  • One week's classroom led training with an external provider each year
  • LinkedIn Learning subscription
  • Private healthcare from start date
  • Life insurance from start date
  • 5% company pension contribution
  • Internal rewards scheme
  • Long service reward of travel vouchers
  • An extra day off for your birthday
  • Funded team trips and events
  • Every staff member has a sit/stand desk
  • Free beer (and soft drinks) fridge, and plenty of snacks
  • Plus more