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Customer Service Agent
3 months ago
About The Role:
A Entain, dententora da marca Bwin em Portugal, a atuar na área do jogo online (apostas desportivas e casino), uma área tecnológica em franco desenvolvimento em Portugal procura um
Customer Service Agent.
Principais responsabilidades:
- Esclarece quaisquer dúvidas / questões relacionadas com os serviços e produtos da empresa (apostas desportivas e produtos de casino) e contas de clientes, por meio dos canais de suporte;
- Encaminha questões identificadas que merecem ser analisadas por outras áreas (compliance, área financeira, produto);
- Aborda os visitantes do site de forma proativa, demonstrando prontidão para esclarecer quaisquer dúvidas sobre sua visita;
- Identifica comportamentos suspeitos nas atividades dos clientes;
- Identifica oportunidades de melhoria nos serviços e produtos da empresa;
- Recolhe e transmite feedback e sugestões do cliente.
Requisitos essenciais:
- Experiência anterior de trabalho em atividades de Suporte ao Cliente
- Forte conhecimento de Desporto (futebol, ténis, basquete...)
- Proficiência em MS Office
- Saber trabalhar em equipa
Requisitos desejáveis:
- Bons conhecimentos de inglês (nível B1);
- Motivação para o setor Apostas Desportivas e Casinos online.
Competências:
- Proatividade
- Orientação para o cliente
- Pensamento crítico
- Resiliência
- Resolução de problemas complexos
- Trabalho em equipa
- Atenção aos detalhes
- Comunicação
About The Company:
We're Entain.
Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team.
When we win, we win together.Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives.
We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.Diversity and inclusion at Entain
As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong.
We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work.
Our diverse internal networks provide the support for you to express your views and make a positive difference.