Operations Internship

2 weeks ago

Barking, Greater London, United Kingdom Hapag-Lloyd Full time

Operations Internship (Inland Delivery)

Full or Part Time Barking, UK Without Professional Experience 5/31/24

About Hapag-Lloyd
With a fleet of modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the Liner Shipping segment, the Company has around 13, employees and offices in countries. Hapag-Lloyd has a container capacity of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of liner services worldwide ensure fast and reliable connections between more than ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2, employees assigned to the Terminal & Infrastructure segment handle terminal-related activities and provide complementary logistics services at selected locations.

About Hapag Lloyd

With a fleet of modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the Liner Shipping segment, the Company has around 13, employees and offices in countries. Hapag-Lloyd has a container capacity of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of liner services worldwide ensure fast and reliable connections between more than ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2, employees assigned to the Terminal & Infrastructure segment handle terminal-related activities and provide complementary logistics services at selected locations.

Overview

Hapag-Lloyd is a leading global container shipping line with a rich history dating back more than years. Our company is committed to providing high-quality, reliable, and sustainable shipping solutions to our customers around the world. As part of Strategy , we aim to be recognised as the number one choice for quality in our industry. Our teams have been split into dedicated industry specific verticals to provide tailored support to our customers. Using a combination of email, live chat and phones calls, our customer service coordinators work closely with our customers to address their needs and provide effective solutions. The primary objective of this internship is to support the customer service teams in delivering excellent service to our customers by delivering efficient and cost-effective solutions. Interns are expected to collaborate effectively with customer services colleagues and colleagues in other areas of the business to help increase internal efficiencies and provide significantly improved service quality.

Tasks & Responsibilities

Optimise daily transport planning in cooperation with our customers and vendors. Prioritise cost-efficiency in accordance with agreed service level requirements. Execute transport instructions as per customer request. Liaise with our customers on all transport related challenges and delays. Support customers in the planning of new business in cooperation with the sales team. Process booking amendments and booking confirmations for transport relevant shipments. Closely monitor transport developments and find the best solution for our customers' needs. Create work orders to and from rail/port for all import and export cargo. Monitor transport execution to ensure prompt delivery. Handle on-carriage activities before vessel arrival. Coordinate on-carriage shipments – including transport instructions for changing MH to CH. Contact colleagues and customers via e-mail and phone when additional information is needed for inland activities of CH shipments. Investigates and problem solves for all CH shipments – escalating Inland Delivery Specialists and Inland Delivery Team Leaders as and when needed. Issue invoices related to DLF and related additional activities (FSD, HCD, OAD) in case of MH changed to CH. Support resolution of disputes relating to inland costs. Coordinate with terminal operations to ensure efficient and effective handling of all CH shipments.

Person Specification

·

A strong desire to learn and develop new and existing skills. A commitment to delivering excellent customer service. Good verbal and written communication skills. A team player with a sense of personal responsibility and accountability. The ability to work proactively in a structured, organised and analytical manner. Capable of working with multiple systems and supportive of digital transformation.

Equality & Diversity

At Hapag-Lloyd, we believe in the power of diversity and equality in the workplace. We are committed to creating an inclusive environment where all individuals, regardless of their background, can thrive and contribute to our success.

We encourage applicants from all walks of life, including those from underrepresented groups, to apply for our job openings. We value the unique perspectives and experiences that each individual brings, as it enriches our team and fosters innovation.

We are dedicated to providing equal opportunities for all employees and applicants, and we actively promote a culture of respect, fairness, and inclusivity. Join us in building a diverse and vibrant workforce, where everyone's talents are recognised and celebrated.

As part of our commitment to driving equality and diversity, all job advertisements are open to both full-time and part-time workers.

Contact person

Dionne Hoyte − Apply online Share this job Imprint | Privacy Policy

  • Operations Internship

    2 weeks ago

    Barking, Greater London, United Kingdom Hapag-Lloyd AG Full time

    Operations Internship (Inland Delivery)Operations Internship (Inland Delivery)Full or Part Time Barking, UK Without Professional Experience 5/31/24 About Hapag-LloydWith a fleet of 264 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the Liner Shipping...

  • Customer Services Internship

    2 weeks ago

    Barking, Greater London, United Kingdom Hapag-Lloyd Full time

    Customer Services Internship (Exports) Full or Part Time Barking, UK Without Professional Experience 5/31/24 About Hapag-Lloyd With a fleet of modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,...

  • Operations Internship

    4 weeks ago

    Barking, United Kingdom Hapag-Lloyd AG Full time

    Operations Internship (Inland Delivery) Operations Internship (Inland Delivery) Full or Part Time Barking, UK Without Professional Experience 5/31/24 1617571 About Hapag-LloydWith a fleet of 264...

  • Operations Internship

    4 weeks ago

    Barking, United Kingdom Hapag-Lloyd AG Full time

    Operations Internship (Inland Delivery) Operations Internship (Inland Delivery) Full or Part Time Barking, UK Without Professional Experience 5/31/24 1617571 About Hapag-LloydWith a fleet of 264...

  • Operations Internship

    4 weeks ago

    Barking, United Kingdom Hapag-Lloyd Full time

    Operations Internship (Inland Delivery) Full or Part Time Barking, UK Without Professional Experience 5/31/24 About Hapag-Lloyd With a fleet of modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around...

  • Customer Services Internship

    4 weeks ago

    Barking, United Kingdom Hapag-Lloyd AG Full time

    Customer Services Internship (Exports) Customer Services Internship (Exports) Full or Part Time Barking, UK Without Professional Experience 5/31/24 1617530 About Hapag-LloydWith a fleet of 264...

  • Customer Services Internship

    4 weeks ago

    Barking, United Kingdom Hapag-Lloyd AG Full time

    Customer Services Internship (Exports) Customer Services Internship (Exports) Full or Part Time Barking, UK Without Professional Experience 5/31/24 1617530 About Hapag-LloydWith a fleet of 264...

  • Customer Services Internship

    4 weeks ago

    Barking, United Kingdom Hapag-Lloyd Full time

    Customer Services Internship (Exports) Full or Part Time Barking, UK Without Professional Experience 5/31/24 About Hapag-Lloyd With a fleet of modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around...

  • Customer Services Internship

    4 weeks ago

    Barking, United Kingdom Hapag-Lloyd Full time

    Customer Services Internship (Exports) Full or Part Time Barking, UK Without Professional Experience 5/31/24 About Hapag-Lloyd With a fleet of modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around...

  • Assistant Operations Office

    4 weeks ago

    Barking, United Kingdom Mr Lemonade Alternative Drinks Ltd Full time

    We are seeking a highly organized and detail-oriented individual to join our team as an Assistant Operations Office. As an integral part of our office operations, you will provide administrative support and ensure the smooth functioning of day-to-day activities. Your excellent communication skills and ability to multitask will be key to managing various...

  • Assistant Operations Office

    2 weeks ago

    Barking, United Kingdom Mr Lemonade Alternative Drinks Ltd Full time

    We are seeking a highly organized and detail-oriented individual to join our team as an Assistant Operations Office. As an integral part of our office operations, you will provide administrative support and ensure the smooth functioning of day-to-day activities. Your excellent communication skills and ability to multitask will be key to managing various...

  • Job Coach

    3 weeks ago

    Barking and Dagenham, United Kingdom Generate Opportunities Full time

    **Job title**: Supported Internship Job Coach **Line Manager**: Internship Project Manager **Salary**: £19,105 (£ 12.42 per hour, pro-rated for term time - 39 weeks per year) **Hours**: 9:00 - 16:00, Mon - Fri, 35 hours per week during term time **Contract**: 1 year fixed term with option to Permanent **Location**: Businesses across Barking and...