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Technical Advisor

4 months ago

London, Greater London, United Kingdom Saint-Gobain Full time

DU POSTE
At Saint-Gobain, we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years.

If you are a quick learner, you like working in a team, and you want to know what it's like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a
Technical Advisor.


At Celotex we manufacture our mineral wool and PIR insulation solutions across three sites in the UK. Our Celotex PIR insulation is manufactured at two production facilities, Hadleigh in Suffolk, and Eggborough in Yorkshire. While our ISOVER mineral wool insulation is manufactured from Runcorn in Cheshire. We offer a nationwide distribution service from our three manufacturing facilities.

What will I be doing in the role?

  • Providing accurate and market leading insulation advice within the parameters set by the team leader
  • Ensuring all advice is delivered to the highest standards and in line with company procedures
  • Primary ownership of the technical enquiry streaming process providing an escalation route from selfhelp tools
  • Consulting with customers and responding to their needs whilst maximizing commercial opportunities through specification and technical improvements
  • Identify and recommend opportunities for improvements in how things are done within the team to improve team effectiveness and efficiency
  • Contribute to the ongoing development, refinement and maintenance of the knowledge bank used by automated selfhelp tools, including identifying trends of questions being asked
  • Identify and make suggestions for new selfhelp tools to aid the customer in choosing SGIS product and system solutions in a way that enhances their experience
  • Taps into the sources of technical and professional knowhow across the team and business on an ongoing basis to keep abreast of changes within the industry thereby using the latest knowhow to advise and support customers

PROFIL RECHERCHÉ

Is this role right for me?


In this role you will be a technical expert providing market leading insulation advice to customers, specifiers, and internal staff, prioritizing incoming enquiries as directed by team leaders.

Ensuring all advice is delivered to the highest standards and in line with company procedures.

  • Maths & Science qualifications
  • Computer literate
  • Relevant experience and technical knowledge ideally in the construction industry
  • Experience working in a customer service role and the ability to understand customer needs and translate into service provision
  • Can remain patient, positive, and calm in a fastpaced environment
  • Full UK Driving License

Are Saint-Gobain an Inclusive employer?
We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you


We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation.

So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.


And what about flexibility?


The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business.

We understand that everyone has different needs and commitments.

Therefore, we are very open to discuss any flexible requirement or need that you may have for this role (this could be flexible hours, a job share, to name a couple).

We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.