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Membership Officer

4 months ago

Norwich, Norfolk, United Kingdom Norfolk & Suffolk Foundation Trust Full time

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust.

We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.


Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we'd love you to join us

***JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

Job overview:

Membership Officer
We are looking for a dynamic and outgoing Membership Officer who will support the delivery of our membership strategy. This role requires someone with excellent interpersonal, engagement and organisational skills. You will support with providing a comprehensive engagement and involvement service to members.

This is an exciting role for someone how is enthusiastic about enhancing the role of mental health in our communities and the wider NHS.


Main duties of the job:

  • You will work closely with the Corporate Governance Manager to provide a comprehensive administrative, engagement and involvement service to members of the Trust.
  • Responsibility for supporting in the development, implementation, and evaluation of our membership strategy
  • Leading membership recruitment campaigns for the NHS Foundation Trust function.
  • Holding events, meetings, campaigns and plan and capture activities by the provision of comprehensive project planning.
  • Support governors' publicfacing activities and coordinate engagement events across both
  • Supporting the organisation of the Annual General Meeting (AGM) and Annual Members Meeting and Annual Plan members events
  • To be the first point of contact for members, governors and the general public, and respond to their queries and requests for information providing an excellent level of service, converting prospects to members and ensuring current members needs are met.
  • Maintain membership database and develop other office systems, in order to meet Trust and NHSI information requirements and manage the contract with the Membership database supplier
  • Work closely with the Trust's communications team to ensure coordinated
  • Assist the Corporate Governance Manager with governance matters relating to the membership

Working for our organisation:

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust.

We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we'd love you to join us

Detailed job description and main responsibilities:

Some of the benefits you can expect:

  • NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service

  • NHS discounts and many more

Person specification:

Educated to degree level or equivalent:

Essential criteria:

  • Educated to degree level or equivalent

Experience:

Essential criteria:

  • At least two years experience of working with members of the public from wide range of backgrounds
  • At least two years experience in working in administrative role

Desirable criteria:

  • Experience of managing an online database
  • Experience of working in the NHS or other public service environment
  • Experience of supervising staff, service users, customers

Skills:

Essential criteria:

  • Excellent communication and engagement skills including ability to communic