Administrative Assistant and Receptionist

2 weeks ago


Cardiff, Cardiff, United Kingdom 2let2 Full time

Administrator

2let2 Cardiff Letting Agents are based in Cathays, Cardiff. We're highly dedicated and experienced in property renting and Cardiff property management. We have a huge portfolio of Cardiff properties including apartments, flats and houses, we provide your perfect home every time.
We are looking for a full time Administrator to join our team. You will be required to work 10am-6pm Monday to Friday and Saturdays 11-2pm. We also offer potential over time throughout the year during our busy periods.

Roles and Responsibilities

  • Meeting and greeting visitors, tenants, landlord and contractors.
  • Taking calls from customers, landlords and filtering calls to the relevant department.
  • Dealing with housing enquiries from new interest in properties to current tenant's queries.
  • Processing welcome packs to ensure all paperwork has been completed correctly and within a specific timeframe.
  • Scanning, uploading, renaming paperwork and organising documents into correct folders.
  • General filling.
  • Verifying guarantors and ensuring they meet the required criteria.
  • Booking viewings while discussing criteria that need to be met and appointments for both customers and the team.
  • Confirming daily viewings.
  • Logging maintenance and filtering to the correct contractor.
  • Notice for viewings/inspections/visits to properties.
  • Processing amendments to inventories.
  • Courtesy calls during move in and move outs.
  • Arranging key releases and handovers.
  • Requesting deposit payments and assisting the deposit team with the return at the end of tenancy.
  • Assisting tenants with the moving in and moving out process.
  • Contacting current tenants regarding renewing at the property.
  • Providing keys to contractors/landlords.

Requirements:

  • Full UK driving license.
  • Confident
  • Great customer service skills.
  • Excellent organisational skills
  • Great phone manner.
  • Forward thinker
  • Quick learner
  • Computer literate
  • Attention to detail.
  • Ability to work in a fastchanging environment.
  • Able to work as part of a team and on own initiative.
  • Works well under pressure.
  • Punctual.

Salary:
From £21,000.00 per year

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Education:

  • A-Level or equivalent (required)

Experience:

  • Admin: 1 year (required)

Shift availability:

  • Day shift (required)

Work Location:
In person

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