Training and Compliance Coordinator

1 week ago

Bedford, Bedford, United Kingdom OCS Group Full time

About The Role:

Overall Purpose of the Role


To be responsible for compiling training plans and delivering all mandatory & skills training requirements to OCS staff and where appropriate, Trust staff, covering both domestic & catering staff.

To be responsible for ensuring all OCS staff are trained on appropriate Trust site specific procedures.

To provide efficient, accurate, quality & timely administration functions within agreed parameters & budgets across all sites.

To ensure compliance with all OCS and related Trust policies including Health & Safety and training compliance where appropriate.

To formulate & manage all training plans in conjunction with the OCS Mgt team and mandatory training.

To provide statistical data to the OCS management team at the contract.

To ensure accurate, auditable records are kept for all sites for Catering & Domestic services.

To carry out internal audits including; active monitoring, HSQE and quality audits.

Ensure robust evaluation of all domestic & catering service standards.

Ensure food and Health and Safety compliance is audited and action plans produced and monitored resulting in continuous improvement.

Main Duties & Responsibilities of the Role
Advise on & implement all OCS policies & processes. Ensure that all legislative and policy changes are effectively communicated & trained to all staff.


Liaise with the OCS Facilities Managers and Trust representatives to carry out quality and compliance audits, KPI monitoring to improve current KPI results and to line manager OCS quality monitoring officers.

Maintain all office environments in an orderly fashion. Organise & maintain filing systems & records.


To maintain & keep relevant back up files for all aspects of the business, including training records, OCS and Trust audits, cash management audits and purchase order processes.

To ensure all data is recorded onto OCS systems.

Deal with any client or patient concerns or complaints promptly.

To perform ad hoc duties as required and respond to any reasonable request of the Company management or client.


Carry out toolbox talks and ad-hoc training regarding Health and Safety and KPI's in conjunction with the service stream managers.


To continually work with the management team in the implementation and improvement of training, administration and audit systems in the contract.


Liaise with the OSC Management team to ensure all statutory & site specific training is completed in accordance with the training plan & statutory timelines.

Formulate and coordinate all patient, retail & domestic surveys & audits.

Ensure all payroll & input to be accurately submitted within company timescales.

To produce robust, appropriate training plans for all OCS staff and hold regular monthly training sessions.

Develop the OCS staff through NVQ's/Apprenticeships and other methods.


To deliver all appropriate H&S, mandatory & skills training for all OCS staff on all sites for all services provided by OCS.

To provide detailed training statistics for monthly OCS reports

Details of the Role
To represent OCS at ELFT professionally at all times.

To assist with the Quality Monitoring on and off site and provide the facilities Manager adequate training, compliance, audit and statistical information required to manage the contract performance for monthly & quarterly reporting as identified in the contracts

To attend appropriate meetings as required.

To identify, plan & deliver training to all OCS staff within legal timeframes.

To support & co-manage the catering & domestic staff in reference to their training & development needs.

Encourage staffs' skills & performance through structured development plans.

Critical Performance Measures (CPMs) / Objectives
Support the end of month, and end of year administration processes accurately and promptly, within the given timelines.

All training and compliance processes to be current at all times.

Manage all processes including Health & Safety requirements. All files & processes to be up to date & reviewed at least quarterly.

Oversee all audits as required to manage the contractual outputs and improve service.

Educational Level
L2 Food safety minimum

L3 Food safety desirable

Professional Qualifications
Train the Trainer - Level 2 or preferably Level 3. Prefered - Qualifications including Training, HR & Auditing.

Excellent IT Skills - including Microsoft office, excel, powerpoint, word.

Experience
Demonstrable experience of catering, training, administration management systems and spreadsheets.

Fully conversant with management systems and auditable data. Background in catering domestic security services, preferably in a Healthcare environment.

Personal Characteristics/Attributes for the role
Flexible and proactive.

Excellent attention to detail and organisation skills

Self-motivator

Due Diligence

Customer-focused and resilient

Effective time management

**Personal Characterist

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