Ambulance Dispatcher

2 weeks ago

Winchester, Hampshire, United Kingdom South Central Ambulance Service NHS Foundation Trust Full time
We are looking for Bank Dispatchers for our Hampshire based team.

Do you have:

  • Experience of working in a customerfocused environment?
  • Awareness of equality and diversity in the working environment?
- good geographical and logístical knowledge of the operational areas of Hampshire and Thames Valley?

  • The ability to solve problems?
  • Excellent communication skills?
  • The ability to remain calm whilst working under pressure
  • A flexible approach to work


As a Dispatcher, you will be assisting the Non-Emergency Patient Transport service (NEPTS) in providing a vital service to our patients by efficiently allocating patient transport vehicles to patients according to geographical area, mobility, and travel requirements.

These can vary from mobile patients who can travel with mínimal assistance, to complex patients who require multiple resources or specialist equipment.

A Dispatcher will ensure that SCAS NEPTS can deliver the requested patient journeys with the assistance of our automated systems.

You will be used to working in a target orientated environment and will thrive on working in a faced paced environment receiving a high number of varied and challenging queries per shift and are confidant in problem solving.

It is essential you have geographical knowledge of the area and experience of handling logístical challenges.

We are looking for an individual who can demonstrate strong communication skills and the ability to work consistently whilst under pressure.


Benefits we offer:

  • Full training and support when you join and ongoing throughout your employment with us.
  • Enrolment into the NHS Pension Scheme.
  • Access to continual professional development and opportunities within SCAS and the NHS.
  • Occupational Health support along with an Employee Assistance Programme.
  • NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
About Us


South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.


The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.

We serve a population of over 7 million and answer over 500,000 urgent calls a year.

We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.


  • To prioritise / deploy and dispatch journeys to operational resources to ensure that Patient appointment times are met throughout the course of the shift, considering the use of both internal and external resources as appropriate and necessary.
  • Liaise with the NEPTS Call Handlers with regard to patients' conditions, mobility, appointments, collection / destination addresses and ready times.
  • To utilise the mapping and two-way data functionality of the 'live data capture' system to ensure efficient utilisation of operational resources, minimising delays and downtime.
  • To manage/monitor the daily patient activity utilising the Trust's Patient Transport Information System, in particular patient appointment/discharge times, mobility, medical conditions, care packages and locations / destinations of patients and vehicles.
  • To use the Trusts radio communication system in an appropriate and professional manner in accordance with Trust Policies and Standard Operating Procedures.
  • To respond to changes within the Patient Transport Service as requested in order to meet the requirements of the Customer and its commissioners.
  • To undertake to be the 'first point of contact' in liaison with the customer, members of the public, patients and/or relatives that may contact the NEPTS Contact Centre out of core hours.
  • Liaise with Vehicle and Equipment Unit with reference to vehicle breakdown / faults of the NEPTS vehicles or contact the on call services in the case of vehicle breakdown.
  • To answer all telephones lines in a professional and courteous manner as per training received and any associated call scripts as per the agreed Standard Operating Procedures.
  • To participate in any conference call as required for the relevant area of responsibility and acting accordingly upon the information received and given.
  • To ensure that all crews have logged on and received all planned work.
  • To produce reports as/ when required by the Contact Centre Manager.
  • To undertake any other responsible duties as required / directed by the Contact Centre Manager or the Locality manager (CC).
  • To participate as required in the Trust's response to Major Incident's as per agreed protocols.
  • The post holder must adhere to the Trust's Policies and Procedures.
  • To undertake any training as deemed necessary by the Trust. This relates to internal and external training and may involve residential attendance.
  • To actively parti

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